Patient Services Representative

Patient Services Representative

Apply now Job no: 502115
Work type: Full-Time
Location: Center City - Philadelphia, PA
Categories: College of Medicine

Job Summary 

The Patient Services Representative will provide quality and consistent services to the patients in the Program calling to schedule medical appointments as well as coordinate procedures. Responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Gathering correct patient demographics, insurance and/or financial information is essential.  Employee must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Essential Functions 

• Greet visitors to the practice, directing them appropriately.
• Answer incoming calls to the Partnership Comprehensive Care Practice, and triages calls appropriately.
• Schedule patient appointments.  Offer appointment alternatives when needed.
• Scheduling duties include accurately gathering patient demographics, insurance and/or financial information to establish patient's account, financial and billing data for the purpose of expediting third party billing and collection self-pay balances.
• Ensure that patient referrals from outside providers are secured prior to appointments.
• Ensure documents are scanned in accordance with scanning guidelines.
• Manage message pool(s) as assigned.  Processing preauthorization requests. 
• Performs other administrative duties related to the efficient operations of the Partnership Program.

Required Qualifications 

• Minimum of a High School Diploma or GED.
• Proficiency in PC use and applications such as MS Office, Word and Outlook. 
• Working knowledge of electronic medical record and scheduling systems - EPIC preferred. 
• Medical terminology and bi-lingual speaking preferred.

Preferred Qualifications 

• Experience in customer service, preferably in a high volume administrative or medical setting. 
• Call center experience a plus.
• Excellent communication skills, written and verbal as well as interpersonal skills.
• Listen carefully and communicate clearly. 
• Manages interactions from the patient's point of view. Respects patient/family confidentiality. 
• Ensures and respects patient/family and customer confidentiality; makes necessary interaction to accommodate the diverse needs of our patients, families and customers.
• Ability to multitask is essential. Ability to work with others in a close manner; teamwork is essential. Ability to adapt to change and meet unexpected needs and demands.
• Must be accountable, dependable, independent, motivated, punctual, reliable, and flexible.
• Must exhibit excellent work ethics and maintain honesty and integrity.
• Other administrative duties as assigned. The duties listed above are not all-inclusive.

Physical Demands 

• Typically standing, walking.

Location 

• Center City – Philadelphia, PA  

Additional Information 

This position is classified as Non-Exempt with a grade of F, [$14.10 - $21.25]. The offered pay is dependent upon internal equity and the successful candidate’s competencies, education, and experience. 

For more information regarding Drexel’s Professional Staff salary structure and Compensation Guidelines & Policies, please visit the Compensation and Salaries website .   

Please review the Benefits Brochure for some information on our benefits offerings.  

Special Instructions to the Applicant 

Please make sure you upload your CV/resume and cover letter when submitting your application. 

Review of applicants will begin once a suitable candidate pool is identified. 

Advertised: Apr 2 2024 Eastern Daylight Time
Applications close: Jun 30 2024 Eastern Daylight Time

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