Patient Services Intermediate

Details

Posted: 26-Jun-24

Location: Ann Arbor, Michigan

Salary: Open

Categories:

Staff/Administrative

Internal Number: 250888

• Schedule patient appointments with multiple providers/disciplines at the Pediatric Rehab Center.
• Partner with physicians to process and complete paperwork requests- including plan of care, detailed written orders, letter of medical necessity, etc.
• Coordinate and oversee the patient no show process- including patient outreach/education and documenting in MiChart, send appropriate follow-up letter and reschedule appointments.
• Provide MiPain program support - Perform Insurance verification, benefit eligibility and prior authorization, send & track patient questionnaires/surveys and update referrals as appropriate.
• Initiate and respond to telephone encounters/in-basket messages in a timely manner to ensure optimal patient care.
• Provide front desk backup support - greet patients, perform check-in and check-out functions. Collect patient copays/payments, reconcile cash drawer in Cadence and run settlement reports.
• Develop and document standardized workflows in collaboration with lead and manager.
• Actively participate in continuous improvement initiatives and make recommendations to ensure high quality and efficient process flows.
• Flexibility in all aspects or work assignments.

• High School Diploma or GED
• 3 - 4 years of experience
• Exceptional interpersonal skills.
• Must be organized, multi-tasking self-starter and self-motivated with strong problem-solving skills.
• Position requires individual to be flexible and exhibit professionalism in all interactions and communications.
• Strong and effective communication skills.
• Demonstrates active listening, written, verbal and information technology skills.
• Working knowledge of basic medical terminology.   
• Prior experience performing complex scheduling.
• Ability to work well within a team.

• Demonstrated proficiency with MiChart, Epic, Cadence, Outlook, experience preferred.
• Bachelor's Degree in Healthcare Administration, Business Administration, Health Information Management, or equivalent background and/or work experience.

This will be a Full-Time (Non-Exempt), 40 hours per week; Monday ? Friday schedule.

Opportunity to work remote one day a week.

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment. 

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

 

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About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.
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