PATIENT SERVICE REPRESENTATIVE: RADIOLOGY *1,000 SIGN ON BONUS*

Shift:   Monday – Friday 6:30AM to 3PM 

Department:  Radiology

Salary Range:  $13.91 - $21.18 (pay is based on experience)

For a limited time, sign-on bonuses will be available to eligible candidates for this position on a first-come, first-serve basis. Bonuses will be paid after successful candidates complete all pre-employment verifications and start in their new roles.   

ABOUT MU HEALTH CARE  

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.                Learn more about living in Columbia, MO.

BASIC FUNCTION AND RESPONSIBILITY:

To perform complex/multiple clerical support functions within hospital, outpatient clinics, urgent care, and quick-care clinics.

ESSENTIAL FUNCTIONS:

Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
Communicate any expected delays to patient and ancillary service departments.
Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff.
Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Request, prepare and ensure the completeness of the patient medical record and physician orders. Understand and subscribes to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients.

Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately 
manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
Depending upon the location and assigned area of responsibility, the following duties may apply:
Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
May complete unit/department specific duties and expectations as outlined in department documents.

SUPERVISION RECEIVED:

Direct supervision is received from Patient Service Coordinator and/or Supervisor.

SUPERVISION EXERCISED:

No supervision is exercised.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one 
• Generous paid leave and paid time off, including nine holidays 
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%) 
• Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here . 

REQUIRED QUALIFICATIONS:

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS:

Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. 
This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

PERFORMANCE EXPECTATIONS:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance. Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

SAFETY SENSITIVE STATUS:

This position is considered safety sensitive.
This document is a general description of typical job duties, responsibilities and qualifications of employees holding the associated job title. Additional duties, specific qualifications and work emphasis may vary between individual positions.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.