Patient Service Rep - East-West Medicine Clinic, Santa Monica

• 
  JOB DUTIES
  

Description

In this role, you will provide direct support to the physicians and patients for assigned primary and specialty care physicians. Principal duties include but are not limited to:

• Serving as a liaison for the patients and physicians in the practice.
• Helping patients access services within the health system.
• Facilitating communication with referring physicians.
•  Referring patients to appropriate resources and providing follow-up via telephone and EPIC/Care Connect.

Major duties include:

• Verifying insurance benefits.
• Confirming and obtaining appropriate authorizations for office visits and procedures.
•  Providing exceptional customer service.

Salary Range: $28.23 – $40.44/hourly

• 
  JOB QUALIFICATIONS
  

Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

 

Preferred:

• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs.