PATIENT SCHEDULER - MU DOC COMMUNICATION CENTER

SHIFT:  Monday – Friday, days, typically 8a - 5p. 

SALARY RANGE:  $14.80 - $23.32/hour

WORK LOCATION : Opportunity to work REMOTE once trained

ABOUT MU HEALTH CARE   

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital — and over 50 specialty clinics located throughout the region.

As an MU Health Care employee, you’ll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.                Learn more about living in Columbia, MO.

BASIC FUNCTION AND RESPONSIBILITY

Communication Center based coordination of complex appointment scheduling, linking consults and ancillary services required for assigned specialties across multiple service lines.  Receive inbound contacts (multi-line calls, Transition of Care, emails, faxes, etc.) from patients, providers, and healthcare teams requesting services performed within MUHC.  

Responsible for multi-disciplinary scheduling across multiple service lines.  Provide patients with information on providers, directions to locations and special instructions.  Interview caller to obtain full understanding of information being requested.

Maintain strong working relationship with healthcare team by promotion of teamwork and communication center success.  Monitor calls and distribute work to team and/or sections for completion of requests/needs.  Responsible for satisfying the customer and maintaining the image of MUHC.  Participate in training and observation of new team members

Exhibits proactive problem solving skills, monitor patient access metrics and standards, which includes develop and coordinator resolution to access barriers when necessary.

Request, prepare and ensure the completeness of the patient medical record and physician orders.

Demonstrate working knowledge of PC word processing, spread sheets and applications such as IDX/GE, Cerner, etc. appropriately within introductory period

Supervision is received from an appropriate supervisor, as determined by the department manager.  Employee receives little instruction on day-to-day work and receives general instruction on new assignments.

EMPLOYEE BENEFITS

·         Health, vision and dental insurance coverage starting day one 

·         Generous paid leave and paid time off, including nine holidays 

·         Multiple retirement options, including 100% matching up to 8% and full vesting in three years

·         Tuition assistance for employees (75%) and immediate family members (50%) 

·         Discounts on cell phone plans, rental cars, gyms, hotels and more

See a comprehensive list of benefits here . 

QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be obtained is required. 

Minimum of one year related experience in medical office, hospital, medical call center or similar customer service environment is required. Education maybe used in lieu of work experience. 

PREFERRED QUALIFICATIONS:

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.

PERFORMANCE EXPECTATIONS:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job; however, completion of these duties is a measure of successful performance.
Employees of this job classification are subject to performance reviews. Basic function, responsibilities and characteristics duties may change at any time with or without notice.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.