Patient Relations Administrator-Clinical Support

Job Title

Patient Relations Administrator-Clinical Support

Agency

Texas A&M University Health Science Center

Department

Primary Care & Rural Medicine

Proposed Minimum Salary

$2,964.00 monthly

Job Location

Bryan, Texas

Job Type

Staff

Job Description

Our Commitment    

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences.  Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.   

  

Who we are   

As one of the fastest-growing academic health centers in the nation, Texas A&M Health encompasses five colleges and numerous centers and institutes working together to improve health through transformative education, innovative research and team-based health care delivery. 

  

What we want   

The Patient Relations Administrator, under general supervision, helps coordinate patient care. Through collaboration, communication and coordination, the Patient Relations Administrator helps ensure patient’s needs are addressed promptly. This includes scheduling appointments, processing referrals, calling patients, and answering patient calls.

What you need to know

Required Education and Experience:

• Associate's degree or the equivalent combination of education and experience

• Three years of related experience in Patient Administration

Required Knowledge, Skills, and Abilities:

• Prior EHR experience

Preferred Qualifications:

• Prior experience with Care Coordination

• Ability to multi-task and work cooperatively with others

• Strong oral and written communication skills

• Literacy and competency with utilizing technology

• Strong organizational skills and flexibility

Responsibilities:

Care Coordination

• Assists in the identification of patient populations needing care coordination including obtaining admission, discharges, and transfers from area health systems.

• Maintains effective collaboration, communication, and coordination among all responsible parties of an individual patient’s multidisciplinary health care team striving to eliminate fragmentation, duplication, or gaps in health care.

Administrative:

• Listens, records, research, and resolves patients' concerns and complaints.

• Prepares forms detailing patient complaints and works with students, faculty, and staff to provide solutions.

• Collects and maintains and tracks records.

Patient Outreach:

• Contacts patient to provide information regarding referrals, orders from the physician.

• Contacts patients to schedule appointments as needed.

• Insurance Verification: contacts patient’s insurance companies to verify coverage, get prior authorizations and appropriate coding.

• Performs Other duties as needed.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to prepopulate the online application.  

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.