Patient Financial Services Rep/UKHC

University of Kentucky, United States

Updated: about 2 months ago
Location: Lexington, KENTUCKY
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details


Job Title Patient Financial Services Rep/UKHC
Requisition Number RE44359
Working Title Patient Financial Services Advocate
Department Name H4027: REV Cycle MGT-PFE
Work Location Lexington, KY
Grade Level 07
Salary Range $17.50-27.31/hour
Type of Position Staff
Position Time Status Full-Time
Required Education

AA
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience

1 yr
Required License/Registration/Certification
None
Physical Requirements
This position requires regularly sitting at a computer workstation for extended periods; and occasionally standing or walking with objects weighing up to 25 pounds; lifting, pushing, and/or pulling objects weighing up to 50 pounds; and performing tasks with repetitive motions. This position is not eligible for a remote work setting.
Shift
8:00am – 4:30pm With some holidays and weekends required, This position will serve pediatric, NICU, patients at Kentucky Children’s Hospital and our Mother/Baby unit. 
Job Summary
This position provides customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support healthcare operations. The primary duties include assisting in making other financial arrangements when patients cannot pay in full; assisting patients with applying for state assistance programs, Medicaid, and disability; explaining benefits and verifying insurance coverage; and answering questions regarding bills for hospital and physician services. The employee must become Benefind and SOAR federally certified for ACA applications and Social Security disability assistance. Must have excellent verbal and written communication skills and the ability to screen patients at the bedside. 
The employee must obtain Kynector status within the first two week of employment and continue to maintain Kynector status.
This position is not eligible for a remote work setting.
Skills / Knowledge / Abilities
The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; be proficient in Microsoft Office, including Outlook, PowerPoint, Word, and Excel; have excellent communication skills (both written and verbal); have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality. Must obtain and maintain Kynect certification status. This position is not subject to remote work setting.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Associate degree; third party insurance claims follow-up/collections experience; and medical, office and/or clerical work preferred. Previous experience working with patient accounts/HIPAA and screening patients in a health care setting for financial assistance programs is highly preferred.
Deadline to Apply 03/19/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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