Patient Financial Services Rep/UKHC

Details

Posted: 14-Mar-24

Location: Lexington, Kentucky

Salary: Open

Categories:

Healthcare
Staff/Administrative

Internal Number: 517099

Department Name: H4027: REV Cycle MGT-PFE

Job Summary:

Under the direction of the Assistant Director and Patient Advocate Supervisor, the Patient Financial Services Representative is responsible for resolving uninsured inpatient and outpatient accounts by screening the patient for financial assistance, disability, and Medicaid. The representative is expected to be familiar with the hospital and departmental policies and procedures and can utilize all resources within the department to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC provides excellent customer service by answering questions, ability to screen patients for Medicaid and financial assistance to support healthcare operations and participating in unit and enterprise activities to improve efficiency, quality, safety, and patient satisfaction.
Must obtain and maintain Kynect certification to screen patients for Medicaid. Certification must be obtained within the first two weeks of employment.
This is a 100% remote position, the employee must be able to provide a confidential appropriate work space and maintain internet to be able to do the job functions. 

Skills /Knowledge/Abilities:

The ideal candidate will be customer service-oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; have obtained Microsoft Office (including Outlook, PowerPoint, Word, and Excel) proficiency; possess excellent communication skills (both written and verbal), have solid time management, critical thinking, follow-through, and planning and organizational skills; and have a high level of respect for confidentiality.

Position Time Status: Full-Time

Required Education:

AA

Required Related Experience:

1 yr

Required License/Registration/Certification :

None

Preferred Education/Experience:

Associate degree, third-party insurance claims follow-up/collections experience, and medical office and/or clerical work experience preferred; previous experience working with patient accounts and HIPAA regulations highly preferred.

University Community of Inclusion:

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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About University of Kentucky
Adjacent to downtown Lexington, UK is nestled in the scenic heart of the beautiful Bluegrass Region of Kentucky. UK's campus covers more than 814 acres, with more than 30,700 students and 13,500 full-time employees, including nearly 2,400 full-time faculty and librarians.
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