Patient Experience Specialist

Incumbent must have excellent customer service skills, attention to detail, and flexibility. Front office experience in a dental or medical office and/or familiarity with dental insurance and treatment codes is highly desirable.

Provides administrative support services for patient care to include scheduling and confirming a large volume of appointments and surgeries via telephone, web, email, and in-person utilizing exceptional patient and customer service skills. Acts as liaison for patient records, maintains accurate databases and records, and ensures all forms and paperwork are completed and correct. Performs basic financial functions and guides students in administrative tasks.

To coordinate the administrative aspects of providing dental care to patients in one the of the School's comprehensive care clinic modules. The incumbent functions as a liaison among patients, students, faculty, staff, and clinic leadership in a customer-focused, quality-conscious work environment.  Responsibilities include assisting patients, supporting student dentists in meeting the requirements and educational objectives of their clinical training, and facilitating the efficient and fiscally sound operations of the clinic.  

Position is primarily sedentary; reviews information with students and patients, contacts insurance companies by phone or online, and prepares and processes paperwork. Mobility is needed from time to time to respond to student and patient needs. No significant lifting or carrying.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.