Patient Care Representative - Hancock County

East Tennessee State University, United States

Updated: 15 days ago
Location: Johnson City, TENNESSEE
Deadline: ;

Posting Details
Position Information


Job Title Patient Care Representative - Hancock County
Department Office of Practice
Pay Grade 6
Job Category Support Staff
Job Summary
The Hancock County School Based Health Center, located in Sneedville, TN, is looking to fill one (1) full-time benefited Patient Care Representative position. 
The Patient Care Representative provides front-office support. This role handles all aspects of patient check-in, check-out, and bookkeeping for medical billing. Key responsibilities include managing confidential patient records, verifying insurance coverage, scheduling appointments, and processing payments.
Eligible for Sign-On Bonus – $500 after 30 days. $500 for continued employment within the CON OOP department as an initial sign-on bonus. A sign-on bonus is not eligible when transferring or being promoted to a new position within the CON OOP.
The value of employment at ETSU goes far beyond salary. The official workday is 7.5 hours, which includes a one-hour lunch/meal break. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including:
  • Paid time off & leave
  • 17 paid holidays
  • Educational Assistance
  • Health and life insurance
  • Retirement
  • Access to University facilities and services and much more!


Check out the ETSU Human Resources Benefits page for additional information at: https://www.etsu.edu/human-resources/benefits/ .
ETSU is committed to ensuring that our students, faculty, and staff are valued and work in an environment of openness and acceptance. ETSU is an Equal Opportunity/Affirmative Action employer.
Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.
Knowledge, Skills and Abilities
  • Knowledge of business English, punctuation, and spelling.
  • Ability to make mathematical computations.
  • Ability to use computer applications for word processing, spreadsheets, and databases in a Windows environment.
  • Ability to use standard office equipment.
  • Ability to organize and prioritize multiple tasks.
  • Ability to work with diverse employees and patients.
  • Ability to communicate effectively.
  • Ability to work independently and as part of a team.
  • Ability to handle multiple tasks simultaneously.
  • Knowledge and understanding of, and the ability to abide by, health center policies on patient confidentiality, informed consent, non-discrimination, and by code of ethics and standards of practice.
  • Ability to project a positive attitude about the health center, and offer services to ensure a positive experience;
  • Ability to work as a team with colleagues and providers;
  • Ability to address concerns raised during or after an encounter by encouraging the provider to make appropriate referrals and/or assisting with the making of appointments with the right resource and booking an interpreter as needed.
  • Ability to work well under pressure to manage stressful situations;
  • Ability to be flexible to meet scheduling needs and handle often unpredictable changes;
  • Ability to use sound judgment and confidence;
  • Ability to handle multiple tasks;
  • Ability to be detail-oriented and accurate.


Physical Demands
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job across various settings in the classroom, simulation, clinical, and/or community as required and/or needed. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is occasionally required to position self and balance. The employee must occasionally move (including lift, carry, push, pull) up to 100 pounds or more. The employee must be able to perceive and respond to sounds and alarms; communicate effectively with others; be able to observe and monitor situations and details at close range in full and dimmed light. The employee may be required to move and/or stay in a stationary position in various settings for up to 12 hours at a time in addition to preparation and closure of a clinical shift. Rapid mobility may also be required on occasion. Physical expectations of an assigned clinical facility may vary and be subject to change.
Stress levels may be high due to frequently dealing with numerous students, patients, family members, and other healthcare providers. This position demands concentration and the ability to work in emotionally charged situations.
Required Qualifications
  • High School Diploma/GED
  • One (1) year of clerical, administrative, and/or customer service work experience, preferably in a healthcare setting (may consider relevant part-time and/or student worker experience).
Preferred Qualifications
  • Experience with electronic medical records.
  • 2+ years of experience in a healthcare office setting.
Salary $31,090

Posting Detail Information


Posting Number SS01547P
Is this position subject to a criminal background check? Yes
Is any part of the funding for this posting coming from a grant or outside funding source? Yes
Open Date 03/22/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicants
Support Staff positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
Pursuant to the Centers from Medicare & Medicaid Services (CMS) Vaccine mandate, candidates will be required to show proof of being fully vaccinated against COVID-19 upon commencing employment. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law.

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