Patient Care Coordinator

University of South Dakota, United States

Updated: 4 months ago
Location: Sioux Falls, SOUTH DAKOTA
Deadline: ;

Posting Details
Posting Details


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Institution University of South Dakota
Working Title Patient Care Coordinator
Posting Number CSA01894P
Department USD-Dental Hygiene
Physical Location of Position (City) Sioux Falls
Posting Text
We are seeking a friendly and organized Patient Care Coordinator to join our USD Sioux Falls Dental Practice for Monday-Thursday, 7:30AM to 5:30PM. As the first point of contact for patients, the ideal candidate will possess excellent communication and customer service skills. The Patient Care Coordinator is responsible for managing patient appointments, handling administrative tasks, and ensuring the smooth flow of daily operations within the dental office.
Responsibilities:
  • Front Desk Management:
    • Greet and welcome patients with a warm and friendly demeanor.
    • Answer phone calls, schedule appointments, and manage the appointment calendar efficiently.
    • Verify and update patient information in the electronic records system.

  • Patient Coordination:
    • Assist patients with filling out necessary forms and documents.
    • Coordinate with dental hygienists and dentists to ensure timely patient flow.
    • Address patient inquiries and concerns in a professional and empathetic manner.
  • Billing and Insurance:
    • Process patient payments and provide accurate billing information.
    • Verify insurance coverage and assist patients in understanding their insurance benefits.
    • Submit insurance claims and follow up on outstanding claims.
  • Administrative Support:
    • Manage and maintain patient records, ensuring accuracy and confidentiality.
    • Handle general administrative tasks such as filing, faxing, and scanning documents.
    • Collaborate with other team members to ensure the overall efficiency of the dental office.
  • Appointment Reminders and Follow-Up:
    • Contact patients to confirm upcoming appointments and provide necessary instructions.
    • Follow up with patients on outstanding treatment plans and overdue appointments.

    • Qualifications:
    • Proven experience as a receptionist or in a similar administrative role, preferably in a dental setting.
    • Strong interpersonal and communication skills.
    • Detail-oriented with excellent organizational and multitasking abilities.


    Attributes:
    • Friendly and approachable personality.
    • Professional.
    • Ability to maintain composure in a fast-paced environment.
    • Team player with a positive attitude.
    • Commitment to patient satisfaction and exceptional customer service.

    If you are passionate about contributing to a positive patient experience and thrive in a collaborative team environment, we invite you to apply for the position of Patient Care Coordinator at our practice.
    Preferred Qualifications:
    • Previous experience as a dental receptionist in a busy dental practice.
    • Familiarity with dental billing codes and procedures.
    • Knowledge of dental insurance plans and the ability to navigate insurance portals.
    • Proficiency in using dental practice management software (e.g., Curve, Dentrix, Eaglesoft, Open Dental).
    • Basic understanding of dental treatments and procedures to effectively communicate with patients.
    • Strong problem-solving skills and the ability to handle challenging situations with tact and diplomacy.
    • Additional certifications in office administration, customer service, or related fields.
    • Bilingual proficiency in languages commonly spoken (Spanish) in the local community is an asset.
    • Commitment to ongoing professional development and staying informed about industry trends.

    These preferred qualifications are not mandatory but will be considered advantageous in selecting the ideal candidate for the role of Patient Care Coordinator.
    Posting Date 02/14/2024
    Closing Date
    Open Until Filled Yes
    First Consideration Date 02/21/2024
    Advertised Salary
    Duration of the Term 12 months
    If Other, describe duration
    Appointment Percent 80-90
    Work Hours
    Monday-Thursday 7:30am-5:30pm
    Typical Hours Worked Per Week
    Appointment Type Regular
    Scope of Search External (includes Internal)
    If internal, define scope of search
    This position requires Other
    If other, please indicate Travel to Vermillion for Department Meetings 1-3 times a year
    Department Description and Cultural Expectations
    Equal Employment Opportunity Statement
    USD is committed to fostering a dynamic and welcoming working and learning environment for all. USD provides equal employment opportunities to all employees and applicants for employment without regard to ideological, political, or sectarian opinions or perspectives; or race, color, creed, religion, sex, ancestry, disability, national origin or any other factor protected by applicable federal, state, or local laws. USD is committed to the principles of free expression and encourages the timely and rational discussion of topics in an environment that is intellectually and ideologically diverse.
    Contact Information