Patient Billing/Services Representative II (Referral Programs) - Faculty Practice Plan

Position Summary
Functions as a liaison between referring physician offices, patients and WU specialists to coordinate the scheduling of specialty appointments and testing.

Job Description

Primary Duties & Responsibilities

• Processes referral requests from referring physician offices for specialty appointments and testing.
• Communicates scheduled appointments/testing to patients/delegated representatives and the referring physician offices.
• Documents status of referral request and communication with specialty office and patient/delegated representative.
• Provides timely service with an emphasis on superior customer-focused, personalized service. 
• Maintains a working knowledge of WU specialty practices and their operational systems, policies and procedures for scheduling appointments. Stay abreast of new services, new faculty and areas of interest. 
• Maintains working knowledge of managed care contracts and coverage to assist staff and referring offices with scheduling of appointments, precertification requirements, etc.
• Performs other duties as assigned.

Preferred Qualifications

• Demonstrated interpersonal skills.
• Working knowledge of insurance and financial options.
• Associates degree.
• Working knowledge of existing technologies and software programs including, but not limited to, Microsoft Office and Epic.
• Organized and ability to prioritize tasks
• Attention to detail.

Required Qualifications

• High school diploma or equivalent high school certification.
• Three years of experience in billing systems and third-party claims and/or experience in a medical office setting or related customer service/office experience.
• Basic Life Support certification (Online Basic Life Support certifications, those without a skills assessment component, are not sufficient to meet the Basic Life Support requirements). Basic Life Support certification must be obtained within one month of hire date.

Grade
C06-H

Salary Range

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.