Patient Accounts Representative

University of North Carolina at Chapel Hill, United States

Updated: 14 days ago
Location: Chapel Hill, NORTH CAROLINA
Job Type: FullTime
Deadline: 14 Jun 2024

Posting Information
Posting Information


Department SA Campus Health Services-650001
Career Area Administrative/Clerical Support
Is this an internal only recruitment? No
Posting Open Date 05/16/2024
Application Deadline 06/14/2024
Position Type Permanent Staff (SHRA)
Position Title Admin Support Associate - Advanced
Salary Grade Equivalent GN06
Working Title Patient Accounts Representative
Position Number 20048295
Vacancy ID P019104
Full-time/Part-time Permanent/Time-Limited Full-Time Permanent
If time-limited, estimated duration of appointment
Hours per week 40
Work Schedule
Monday – Friday, 8:00am-5:00pm
Work Location Chapel Hill, NC
Position Location North Carolina, US
Hiring Range $39613 - $45038
Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information


Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
Campus Health (CH) is a multi-specialty ambulatory college health clinic providing quality, and affordable health care for eligible students and spouses. Annually, CH has more than 80,000 patient encounters, which includes Primary Care and Women’s Health as well as specialty clinics in sports medicine, orthopedics, gynecology, physical therapy, counseling and psychological services, travel clinic and allergy clinic. Weekend acute care is provided from 8-5 PM. On site ancillary services include pharmacy, OTC pharmacy, Student Stores pharmacy, medical laboratory, and radiology.
Campus Health has been continuously accredited since 1986 by the Joint Commission of Accreditation of Health Care Organizations. All personnel are trained in the concepts and principles of Performance Improvement and serve as team members and leaders in shaping and defining the organization as it strives to provide quality and safe care.
Campus Health collaborates with Student Wellness and Campus Recreation and other Student Affairs partners to provide education and outreach to assist in keeping the campus population healthy.
Education and research comprise another important function of CH. CH provides clinical rotations and practicums for students in the School of Education, Medicine, Nursing, Pharmacy, Social Work and Public Health, Department of Medical Technology, Physical Therapy, Occupational Health and Radiology. In addition, CH serves as a research site for a number of faculty and graduate student grants and contracts, where CH staff participates with the principal investigators across a variety of medical specialties.
Position Summary
The primary focus of the Patient Accounts Representative position is the billing, posting and collections process for Campus Health. This position is responsible for creating and reviewing claims for errors prior to submission to insurance and making necessary corrections; following up on unprocessed claims and determining appropriate action; posting payments from insurance and/or patients and determining appropriate action to take on any remaining balance; and completing deposits of monies collected at multiple pharmacy locations on assigned days.
Minimum Education and Experience Requirements
High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.
Required Qualifications, Competencies, and Experience
* Previous Revenue Cycle experience including denial management and following up on denied / un-processed claims.
* Problem-solving abilities.
* Professional verbal and written communication skills.
* Ability to independently prioritize a variety of assignments and to complete them with a high degree of accuracy and attention to detail.
Preferred Qualifications, Competencies, and Experience
* Excellent oral/written communication skills.
* Demonstrated attention to detail. 
* Demonstrated organizational skills.
* Previous experience submitting claims through a clearinghouse.
* Previous experience with eClinical Works and Navicure.
Required Licenses/Certifications
Special Physical/Mental Requirements
Campus Security Authority Responsibilities
Not Applicable.
Position/Schedule Requirements
Special Instructions
Quick Link https://unc.peopleadmin.com/postings/280797

Contact Information


Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to [email protected]
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer Statement
The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

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