Patient Account Associate - Payment Posting - Remote

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Health's Patient Revenue Management Organization

Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions.

REMOTE POSITION: Monday - Friday

*** MUST RESIDE IN NORTH CAROLINA (NC) ***

Record and generate variety of information pertaining to the patient revenue process. Accurate, high-performance level position requires certain degree of knowledge of complex rules and corresponding ability to apply these rules in the work environment to achieve desired outcomes

Duties and Responsibilities of this Level:

 Financial Management (50%)

• Responsible for preparing, scanning, indexing, importing and quality assurance of financial record documents. With responsibility for the work flow in both the paper-based environment and the electronic financial records.

• Reviews for quality the electronic documents scanned at the point of service following indexing, using Hyland OnBase

• Prepare batch control forms for all unapplied cash transactions* which correctly identify the bank, depositing entity, deposit amount, payment amount, adjustment amount and type of batch

• Monitor batch control forms for accountability and reporting

• Track electronic remittances and match with bank deposits and EOB’s via Hyland OnBase

• Enter and balance bank deposits to subledger postings on the Unapplied Cash Model

• Perform other related duties incidental to the work described herein

• Run and manipulate reports into Excel spreadsheets

• Process bank card requests, authorize bank card transactions and post to patient accounts as required

• Sort and review non payments detail for batching and routing to the appropriate team for resolution

• Post payments and Identify Contractual/Administrative Adjustments to ensure proper account resolution

Customer Service (25%)  

• Provide assistance on special projects relating to Payment posting functions

• Respond to internal and external inquiries regarding Payment posting, as appropriate.

• Post payments and Identify Contractual/Administrative

• Provide technical support in regards to bank related activities

• Performs follow-up with insurance payers via phone, email or website to resolve Payment posting issues

Clerical Duties (25%) 

• Create Excel spreadsheets inclusive of calculations /formulas.

• Work Payment posting work queues to ensure timely response for resolution and provide input on trends.

• Respond to internal and external inquiries regarding Payment posting, as appropriate

Required Qualifications at this Level:

Education

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred .Additional training or working knowledge of related business

Experience

Two years of experience working in hospital access, physician office or billing and collections or an equivalent combination of relevant education and/or experience.

Degrees, Licensure, and/or Certification

N/A

Knowledge, Skills, and Abilities

Excellent communication skills, oral and written. Ability to analyze data, perform multiple tasks and work independently. Must be able to develop and maintain professional, service-oriented working relationships with patients, physicians, co-workers and supervisors. Must be able to understand and comply with policies and procedures.

Distinguishing Characteristics of this Level

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.