Partnerships Operations Coordinator

The University of Massachusetts Global (UMass Global) is a private, nonprofit affiliate of the University of Massachusetts. Accredited by WASC (Western Association of Schools and Colleges), the university offers undergraduate, graduate, credential, and certificate programs designed to be relevant to more than 90 career paths. UMass Global has ranked consistently among the best in the nation by U.S. News and World Report .

At the University of Massachusetts Global, we value the personal health and financial well-being of our employees. With our affordable and flexible benefit packages we aim to provide peace of mind to allow employees to focus on important aspects of their lives. Our benefits include:

Healthcare

Medical, dental, and vision plans - including health and flexible spending accounts - that cover you and your family.

Work-Life Balance

We encourage a healthy work-life balance, that’s why we offer flexible schedules and remote work opportunities. In addition, we provide generous vacation and sick time and 13 paid holidays which includes a winter break.

Financial Protection

For life's unexpected surprises - we provide life and disability insurance, prepaid legal, identity theft, critical illness, accident, and travel assistance. We also have programs to help you manage student debt offered through SAVI. Employees are also eligible for Public Student Loan Forgiveness.

Tuition Remission

We support the educational goals of you and your family by providing tuition discounts at UMass Global and Chapman University.

Wellbeing

24/7 counseling support, through our Employee Assistance Program, and free premium subscription to Calm for you and your dependents! In addition, our Wellness program provides year-round events that bring together our community and promotes employee well-being.

Retirement

Pre-tax and Roth options with a generous match of 6% and additional employer contribution of 3% - totaling 9%!

The Partnerships Operations Coordinator plays a key role in developing and supporting the data and reporting requirements needed to facilitate student and partnership workflows. Responsible for daily management of scalable processes that ensure best practices in managing and troubleshooting data bases, reports and other process requirements supporting student and partner account needs. As needed, oversee manual data overrides for inaccurate system data. Outcomes require coordination across multiple departments including IT, Strategic Partnerships, Student Services and Online Campus.
Remote from any of the following states – Alabama, Arizona, California, Georgia, Idaho, Indiana, Massachusetts, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin.
The hiring range for this position is $23.00 - $28.00 per hour. Offers are determined by a variety of factors, including but not limited to: geographical location, knowledge, skills, years & depth of experience, and equity with internal team members.

TYPE OF SUPERVISION: 

Receive general supervision from the Director of Partnership Operations:

• General Supervision — indicates that the incumbent performs a variety of duties; some of which may be complex duties within established policy guidelines; and receives occasional supervision.

POSITION DUTIES AND RESPONSIBILITIES:  

ESSENTIAL FUNCTIONS: 

Systems and Operations:

• Manages and maintains partner data rule sets and reports, including updates, maintenance, and edits
• Develops and evolves report templates based upon partner needs
• Works with IT and other departments on rule script management
• Responsible for quality assurance and data verification. Facilitates data agreement between partners and university
• Responsible for development and management of reports required for partner data exchange detailing partner and student workflows
  • Across the student lifecycle from application through conferral
  • Across key performance metrics like recruitment, retention, tuition assistance/tuition reimbursement and other partner functions
  • Integrating partner data (e.g. program participation eligibility) when available
• Facilitation of data exchange of above noted reports
• Troubleshoot technical issues and work with cross functional university teams to resolve
• Develop proactive systems for early alert to data failure or breakdowns in report delivery
• Perform other duties, as assigned

POSITION SPECIFICATIONS AND REQUIREMENTS:

EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:

• A minimum of 2 to 4 years of related experience in operations, to include systems and data management
• Experience in data management systems, preferably in student information systems such as Banner

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to understand the strategic direction and goals of the Strategic Partnership and Student Support teams and support appropriate processes to facilitate achievement of business objectives
• Excellent project management skills
• Excellent data management skills; preference for experience with student information systems and reporting systems
• Ability to problem-solve and craft efficient processes with the assistance of cross functional university teams
• A result and success oriented mentality, conveying a sense of urgency and driving issues to closure
• Ability to initiate and build relationships with people in an open, friendly, and accepting manner
• Ability to innovate and optimize the use of available resources
• Ability to adapt and adjust to multiple demands, shifting priorities, ambiguity, and rapid change
• Experience in data management systems, preferably in student information systems such as Banner

Machines, Tools, Equipment, Electronic Devices and Software:

• Microsoft Office (Outlook, Word, Excel, PowerPoint) – required
• Banner or other student information systems
• Argos
• Project Management principles and software
• TEAMS
• Google Docs
• Salesforce/TargetX

Contact with Students:  Occasional

Contact with Faculty and/or Staff:   Frequent

Contact with Community and Vendors: Frequent

Please Note: Internal Employees, please access the Career app on the Workday Dashboard homepage to apply for the position.

Equal Employment Opportunity – UMass Global is committed to providing an educational and work environment free of unlawful discrimination and harassment in any form. UMass Global prohibits all forms of discrimination and harassment on the basis of age, ancestry, color, religious creed (including religious dress and grooming practices), disability (mental and physical), marital status, medical condition, genetic information, military and veteran status, national origin (including language use restrictions), race, sex (including pregnancy, childbirth, breastfeeding, and/ related medical conditions), gender, gender identity, gender expression, sexual orientation, or any other characteristic protected by local, state or federal law.

Reasonable Accommodation – UMass Global provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the recruitment department at [email protected] .