UITS CLIENT TECHNOLOGY SUPPORT (UA-COSS-IUBLA)
University Information Technology Services (UITS)/Kelley Endpoint Team is looking for exceptional people to provide technical and troubleshooting support to multiple departments within the Kelley School of Business. We are willing to train motivated and excited learners and are committed to providing excellent customer service during every single client contact.
Department-Specific Responsibilities
- Responsible for the delivery, installation, relocation, customization and support of dekstop computers, laptop computers, printers, and peripherials
- Maintains accurate device inventory records
- Generates and maintains support workflow and procedural documentation
- Generates and maintains supported resource documentation to aid in business continuity
- Ensures confidentiality, integrity, and accessibility of IT systems
- Participates in project planning and implementation
- Responsible for ensuring compliance with IU polices
- Installs computing devices, and mounting brackets such as monitor arms or stands.
- Provides guidance on data storage and handling
- Provides guidance on IU IT Policy
- Helps develop digital workflow to increase efficiency
EDUCATION
Required
- High school diploma or equivalent (such as HSED or GED)
LICENSES AND CERTIFICATES
Required
- Valid driver's license with the ability to be insured by Indiana University
SKILLS
Required
- Knowledge of Windows and Mac OS and familiarity with a wide range of software applications
- Excellent troubleshooting skills
- Ability to be friendly, have good communication and organizational skills, and ability to work independently and as a member of a team
- Knowledge of university computing systems and aptitude and excitement for technology is a plus
This role requires the ability to regularly move up to 10 pounds, frequently move up to 25 pounds, and occasionally move up to 50 pounds needed to transport equipment.
This is an in-person position at the Kelley School of Business.
20-29 hours per week, Monday - Friday 8 A.M. - 5 P.M.
The person in this position is required to commit to work at least 2 full semesters. Schedules are set on a semester basis.
For full-time staff employees, Indiana University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)
Learn more about our benefits by reviewing our online Benefits Brochure .
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Student Employee
Click here to learn more about Indiana University's Job Framework.This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
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Telephone: 812-856-1234