Part-Time Access Services Assistant

Questions regarding the position or application process can be directed to University Library Chloe Alexander, Access Services Co-Manager and Student Employee Supervisor, at the following email address: [email protected].  

UNIVERSITY LIBRARY (IN-LIBR-IUINA)

The IU Indianapolis University Library seeks a part-time Access Services Assistant who will work alongside other Access Services Team members at University main Library's Service and Information desk, contributing to our mission to promote learning, provide information, and enable access to library resources for all our patrons. 

Ranked among the top 50 most innovative schools and #58 in undergraduate teaching by U.S. News and World Report, IU Indianapolis is an urban research and health sciences campus with 17 schools and more than 550 degree and certificate programs. Located in downtown Indianapolis, a multicultural and affordable mid-sized city, the campus serves more than 27,000 students.  

As the state's premier urban research institution, IU Indianapolis is committed to being a welcoming campus community that reflects and enacts the values of diversity, equity and inclusion that inform academic excellence. We seek candidates who will not only enhance our representational diversity but whose skills and experience contribute to diverse, equitable, and inclusive learning and working environments for our students, staff, and faculty. IU Indianapolis condemns racism in all its forms and has taken an anti-racist stance that moves beyond mere statements to interrogating its policies, procedures, and practices. We hope to identify individuals who will assist in our mission to dismantle racism so that everyone has the opportunity to succeed on our campus. 

This role offers the opportunity to develop skills in the areas of communication, problem solving and critical thinking, adaptability, and collaborative teamwork.  The Access Services Assistant reports to the Access Services Managers and, with other team members, staffs the main Service and Information Desk in the evenings and on weekends, Sunday through Thursday. 

Department-Specific Responsibilities

• May contribute to projects that support other units in the library.
• Provides outstanding customer service to all patrons whether in-person, via phone, e-mail, or chat. 
• Helps patrons with research tasks, including navigating the library catalogs and database searches. 
• Responds to a wide range of informational inquiries about the library and campus.  
• Helps patrons locate, check out, and return library materials. 
• Provides support coverage as needed for the Access Services team.  
• Works with full-time staff on projects to further the objectives of Access Services and University Library. 
• Assists faculty, students, and other patrons by answering phones and handling library-related issues, escalating complex issues to supervisor.
• Monitors library systems. Creates and updates basic records, maintains automated records, reviewing for completeness and accuracy. 
• May assist with cataloguing new items, performing audits of outstanding items, and/or interlibrary loan materials. 
• May oversee library department desk and provide training and direction for student employees working the front desk.

EDUCATION

Required 

• High school diploma or equivalent (such as HSED or GED)

SKILLS

Required       

• Proficient communication skills 
• Strong commitment to excellent customer service  
• Ability to work with diverse clientele which includes university students and staff, as well as community visitors 
• Maintains a high degree of professionalism 
• Demonstrates a high commitment to quality

Preferred 

• Experience using the library and library resources to do research 
• Ability to remain focused in a busy environment and handle multiple priorities  
• Positive attitude, good work ethic, and careful attention to detail  

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. 

$15.00 per hour

10-20 hours per week, available no sooner than April 22, 2024. 

This position has a primary focus on service and support during evening hours and weekends. Ability to work weekend and evening hours, up to 15 hours a week. 

Flexibility for as-needed emergency coverage. 

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Part Time Employee

FLSA: Nonexempt

Job Function: Part Time Employee

Job Family: Part Time Employee

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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Telephone: 812-856-1234