Updated: 2 days ago
Location: Jacksonville, FLORIDA
Job Type: FullTime
Deadline: ;
Posting Details
Position Information
| Job Title | Parking Services Associate |
|---|---|
| Position Number | 340910 |
| Requisition Number | B08712 |
| Position Type | Support Staff Non Exempt |
| Class Code | 7929 |
| Time-limited through | Auxiliary |
| Type of Appointment | Full-Time |
| Faculty Position Sub-Type | N/A |
| Length of Appointment | N/A |
| Internal Recruitment? | No |
| Working Hours | 8:00am - 5:00pm, occas 7:00am or 6:00pm |
| Department | Parking and Transportation Services |
| Organization | Business Services |
| Division | Administration & Finance |
| College | N/A |
| Approved Hiring Salary Range | $31,320.00 to Negotiable |
| Pay Basis | Annually |
| Equal Opportunity | In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion. The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. |
| Carnegie | UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens. |
| Faculty Initiatives | The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service. |
| General Description / Primary Purpose | This position is responsible for a variety of duties associated with front office operations for Parking Services. Assisting customers in the lobby, by phone, and by e-mail are primary functions of this position. These functions may include giving directions to specific locations around the campus community, sharing relevant information about campus parking and transportation, assisting customers with changes to their parking account, and completing payment transactions for parking tickets and parking permits. Having a working knowledge of UNF parking regulations and the parking citation appeal process is required. This position may be the first point of contact for new guests on campus. Excellent communication skills, both oral and written, are needed in order to provide the customer service level required to be successful. A successful candidate keeps accurate financial records and end-of-day totals. Use of a personal desktop computer with a strong working knowledge of Microsoft products is also a necessity. Without well versed and trained team members in these positions, Parking Services will be unable to provide consistent, high quality, customer service. |
Essential Duties
| Job Function | Maintains a strong working knowledge of UNF Parking and Transportation Services regulations, procedures, systems, and products. Provides high-quality service to customers in-office, by phone, and by e-mail. Safeguards customer information to ensure adherence to FERPA laws and PCI Compliance standards. Completes occasional training as directed. Effectively advises students, faculty, staff, vendors, and guests regarding parking options, permits, and policies. Provides accurate directions for how to use UNF parking systems. Gathers information and recommends appropriate options based on the customer’s category and needs. Processes transactions and changes to customer parking accounts. Receives and records payments. Keeps accurate record of payments remitted and reconciles sales drawer daily. Investigates and resolves questions or issues regarding campus parking or citations. Assists customers with disability parking accommodations. Assists UPD with police-related situations as needed. Advises customers of options for submitting appeals or making payments. Escalates cases to supervisor(s), campus police, or other departments when appropriate. Corresponds with enforcement team regarding vehicle immobilization, permit verification, special events, or other campus parking issues. Assists supervisor(s) with payment plans and collections as directed. Performs other departmental administrative tasks as assigned. |
|---|---|
| Percentage Of Time |
Posting Detail Information
| Marginal Functions | Organize files and paperwork. Provide occasional coverage for other associates’ work shifts, which may include an opening shift from 7 AM or a closing shift through 6 PM. |
|---|---|
| Required Qualifications | High school diploma and four years of experience directly related to the job functions. Directly related college coursework or vocational/technical training may substitute at an equivalent rate for the required experience. |
| Faculty Position Required Qualifications | N/A |
| Departmental Requirements | Strong customer service skills are required for this position. |
| Statement(s) of Understanding Definition | This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator. |
| Required Licensure or Certification | N/A |
| Machines/Equipment used regularly | Desktop computer, multi-line office phone system, printer/scanner, handheld dispatch radio |
| Anticipated Start Date | 03/11/2024 |
| Job Posting Date | 02/07/2024 |
| Application Review Date | |
| Application Deadline | |
| Open Until Filled | Yes |
| Point of Contact Information | Megan Steward 9046202815 |
| Hiring Official | Megan Steward |
| Location if not Jacksonville | N/A |
| Special Instructions | Applicants must complete an online application at www.unfjobs.org in order to be considered for this position. Applicants who do not apply online will not be considered for this position. Once you submit your completed application you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Megan Steward at (904) 620-2815 or at [email protected]. |
| Quicklink | https://www.unfjobs.org/postings/26747 |
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