P/T Admissions Customer Relations Specialist-Ad...

Updated: about 5 hours ago
Location: Boston, MASSACHUSETTS
Deadline: Open Until Filled

About Bunker Hill Community College:

With more than 50 years of academic excellence, Bunker Hill Community College (BHCC) is Massachusetts' largest community college, annually welcoming a diverse community of around 16,000 students. With campuses in Charlestown and Chelsea, BHCC extends its reach across several locations in Greater Boston.  The College offers associate degrees and certificates, early college and dual enrollment, community education, corporate training, and industry-specific training programs. BHCC is celebrated for its diversity, boasting a student body where 65% identify as people of color and more than half are women. The College also embraces a global perspective, with over 600 international students representing 90 countries and conversing in more than 65 languages. Our commitment to diversity is further reflected in BHCC's designation as a Hispanic Serving Institution (HSI) and an Asian American Native American Pacific Islander Serving Institution (AANAPISI).

Living in Boston

Boston prides itself on being one of the most livable cities in America. Twenty-one diverse neighborhoods offer more than 600,000 residents the opportunity to taste, touch, and experience things from all over the world. Neighbors benefit from exceptional medical facilities, vibrant neighborhood business districts, and a solid network of parks, community centers, and libraries. For more information about Boston go to: http://www.cityofboston.gov/residents .


Job Description:

Under the Guidance of the Associate Director of Admissions and Recruitment, the part-time Pathways Admissions Specialist will be the first point of contact for prospective students and their families, who are applying to Bunker Hill community College.  The primary focus of this position is to engage students and answer their questions about applying and enrolling at Bunker Hill. The Admissions Specialist is a member of the Admissions and Recruitment team and will support the successful onboarding of all students applying to the College. This is a hybrid/remote position that requires availability to work in person two days per week on campus and one day remote.

RESPONSIBILITIES:

Under the supervision of the Associate Director of Admissions and Recruitment:

  • Advise students on admissions and enrollment process using a variety of communication tools.
  • Assist students with troubleshooting technical difficulties and completing to their enrollment application.
  • Responsible for responding to email inquiries sent to the Admissions and Recruitment email account and making appropriate referral.
  • Monitor, track and provide updates to students on their application status.
  • Responsible for posting notes on interactions with students in TargetX, Customer Relationship Management (CRM).
  • Participate in enrollment division outreach campaigns to prospective students, applicants and newly accepted students to help them navigate their next steps in the enrollment process at Bunker Hill.
  • Participate in ongoing professional development and training on student information systems (Colleague), transcript equivalency systems (Transferology, Image Now, and TES), and customer relationships management systems (TargetX CRM)
  • Participate in Admission and Recruitment staff meetings and one-to-one supervisory meetings.
  • Perform other administrative duties as assigned by Enrollment Management administrators


Requirements:

  • Bachelor's degree in Education, Counseling, Psychology, Business Administration or closely related field or an equivalent combination of education, training and experience involving college admissions, academic advisement and/or career development.
  • Capable of working both independently and as a collaborative member of a team.
  • Shows a high level of professionalism by contributing to a positive work environment and a commitment to high-quality work.
  • Demonstrates strong organizational skills with an ability to manage timelines and details.
  • Thorough understanding and ability to maintain the confidentiality of protected information
  • Understands that high-level customer service involves compliance and consistency with policy implementation.
  • Exhibits exceptional customer service and communication skills that foster the respect and confidence of others.
  • Ability to articulate the community college mission through action.

Preferred Qualifications:

  • Experience providing customer service
  • Fluency in languages other than English


Additional Information:

Salary: $32.00/hr. @ 18.5/hr./wk

Review Date: open until filled


Application Instructions:

To be considered for this position please upload the following documents to your account:

Please be sure to address the Required Qualifications in your documents.

If you need assistance applying through this website please contact our online Help Desk HERE



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