Overnight Lead Information Desk Attendant

University of Idaho, United States

Updated: 1 day ago
Location: Moscow, IDAHO
Job Type: FullTime
Deadline: ;

Position Details
Position Information


Internal Posting?
Posting Number SP004391P
Position Title Overnight Lead Information Desk Attendant
Division/College Auxiliary Services-MID
Department Housing & Residence Life
Location Moscow
Posting Context Statement
Housing & Residence Life and Campus Services provide both undergraduate and graduate students an engaging living environment while attending the University of Idaho. It is an integrated part of Auxiliary Services which focuses on providing quality products and services to university students, faculty and the greater community.
Position Overview
The Overnight Lead Information Desk Attendant will provide a high level of customer service to students, staff, and visitors at the 24-hour information desk.
Duties may include:
  • Mail distribution
  • Issuing building access
  • Helping residents with a wide variety of questions and concerns
  • Handle confidential information
  • Assist with building security
  • Provide leadership and guidance to the information desk team
  • Perform administrative tasks
  • Assist the Resident Services Manager
  • Working overnight shifts
  • Being a resource in Housing policies and procedures
  • Independently solve problems within the scope of their authority
  • Other duties as assigned
Unit URL
Housing & Residence Life – University of Idaho (uidaho.edu)
Auxiliary Services – Division of Finance and Administration | University of Idaho (uidaho.edu)

Position Qualifications


Required Experience
  • Experience providing customer service
Required Education
  • None
Required Other
  • Ability to work overnight shift. Work hours are 12:00 midnight to 9:00 a.m. Monday-Friday. Some weekend hours may be required
Additional Preferred
  • High School diploma or equivalent
  • Experience working as an Information Desk Attendant or in a related position
  • Experience living in a residence hall


Demonstrated ability to:
  • Communicate effectively verbally and in writing
  • Solve problems and troubleshoot a variety of issues
  • Accurately complete tasks with high attention to detail
  • Use word processing, spreadsheet, and email software
  • Use computer systems to store and organize information
  • Explain complex policies and procedures
  • Work with minimal supervision
  • Follow written instructions
  • Work under pressure in a high-volume environment
Physical Requirements & Working Conditions
Ability to:
  • Move about and between venues for extended periods of time up to a full day of work in any weather
  • Place and retrieve items at a variety of heights for an extended period of time
  • Lift, carry or otherwise move 10 pounds regularly
  • Lift, carry or otherwise move 50 pounds occasionally
Degree Requirement N/A: No degree requirement

Posting Information


FLSA Status Overtime Eligible
Employee Category Classified
Pay Range $19.00 per hour or higher depending on experience
Type of Appointment Fiscal Year
FTE
1
Full Time/Part Time Full Time
Funding
A visa sponsorship is available for the position listed in this vacancy. No
Posting Date 04/16/2024
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
To receive first consideration, please submit a letter of qualification , current resume, and references (last 3 supervisors) no later than April 30, 2024.
In your letter of qualification , using details and examples, please address all of the required and preferred qualifications for this position and how your experience and skills align.
If you would like to see the full job description, please contact Christy Day at [email protected] .
Applicant Resources https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement
Applicants who are selected as final possible candidates must be able to pass a criminal background check.
EEO Statement
The University of Idaho (U of I) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, U of I does not discriminate on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity/expression, disability, genetic information or status as any protected veteran or military status in its programs or activities, including employment, admissions and educational programs.

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