Operations Specialist

Posted: 02-Feb-24

Location: Storrs Campus

Salary: Open

Internal Number: 498185

JOB SUMMARY

The Billing and Operations Specialist (Administrative Program Support 2) will coordinate the implementation and coordination of UConn Early College Experience (UConn ECE) Student billing, waivers, and billing-related inquiries and projects. The position will facilitate the processing of Faculty Coordinator dual employment as well as Pre-College Summer (PCS) dual employment. 

DUTIES AND RESPONSIBILITIES

• Implements time-sensitive and detailed billing procedures for approximately 17,000 UConn ECE students.
• Supports technical billing processes, which may include, processing Free & Reduced Lunch Student waivers, waiving students in schools where 75% or more of the student body is on Free & Reduced Lunch; Title 1 Priority schools and managing third-party payee schools.
• Recalculates bills on schedule to ensure student accounts are accurate and sends billing reminders when needed.
• Serves as the primary interface and collaborates with the Bursar's Office to respond to student billing inquiries.
• Compiles data and prepares statistical reports used to monitor or assess department activities, programs, and services or project future needs.
• Facilitates the annual processing of UConn ECE and PCS dual employment and special payroll authorizations.
• Oversees the processing of UConn ECE speaker honorariums, ECE awarded scholarships, and ECE classroom enhancement grants.
• Manages the purchasing of support materials for 50+ professional development workshops and Summer Institutes annually.
• Supports the billing of PCS students and third-party payee organizations.
• Stays abreast of changes to University policies and procedures and provides education and outreach regarding those policies.
• Assists in the maintenance of and maintains complex files and records, preparing reports and work as needed.
• Manages the purchasing for the OECP office.
• Perform multi-step processing, troubleshooting, and data reconciliation.
• Performs related work as required.

MINIMUM QUALIFICATIONS

• Bachelor's degree in an academic field.
• Two years of related experience.
• Experience with enterprise billing software, such as PeopleSoft.
• Experience working in higher education.
• Experience responding to a high volume of parent and student billing inquiries.
• Ability to respect diversity and work collaboratively with individuals of diverse cultural, social, and educational backgrounds.
• Ability to maintain confidentiality of information and professional boundaries.
• Ability to work independently to analyze available information, draw conclusions and understandings, and present such conclusions effectively to senior management.

PREFERRED QUALIFICATIONS

• Two to three years of experience managing parent and student inquiries over the phone, email, and live chat.
• Basic accounting principals.
• Knowledge of university policies and procedures.
• Advanced skills in Excel.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/benefits-beyond-pay/ . Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

TERMS AND CONDITIONS OF EMPLOYMENT

Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.

TO APPLY

Please apply online at https://hr.uconn.edu/jobs , Staff Positions, Search #498185 to upload a resume, cover letter, and contact information for three (3) professional references.

This job posting is scheduled to be removed at 11:55 p.m. Eastern time on March 2, 2024. 

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp .

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee's unique experiences and perspectives and encourage all members of the community to do the same.  All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.

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About University of Connecticut
The University of Connecticut is a national leader among public research universities, with more than 30,000 students seeking answers to critical questions in classrooms, labs, and the community. A culture of innovation drives this pursuit of knowledge throughout the University’s network of campuses. Connecticut’s commitment to higher education helps UConn attract students who thrive in the most competitive environments, as well as globally renowned faculty members. Our school pride is fueled by a history of success that has made us a standout in Division I athletics. UConn fosters a diverse and vibrant culture that meets the needs and seizes the opportunities of a dynamic global society.
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