Office Support Assistant

Unleash YOUR Potential with Us

As a next-generation public research institute and Forbes-ranked top employer in Florida, we are an inclusive community of thinkers, doers, creators, innovators, healers, and leaders striving to shape the future and solve the world’s most challenging problems. No matter what your role is, when you join Knight Nation, you’ll play an integral role in pushing us forward to become among the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with uniquely talented faculty, staff, and students across 13 colleges and multiple campuses and regional locations. That means greater challenges to tackle, more meaningful opportunities to grow, and rewarding experiences that go beyond a paycheck. We’re seeking qualified, motivated individuals who will help UCF fulfill its mission in unleashing the potential of every individual, enriching the human experience through inclusion, discovery, and innovation; and propelling broad-based prosperity for the many communities we serve.

The Opportunity:

The Office Support Assistant has responsibilities for enrollment, degree certifications, and the transient student process. This role is the primary contact for the National Student Clearinghouse.

Responsibilities:

• Processes data forms such as FERPA holds for Enrollment and Degree Certifications and other forms as necessary.

• Handles confidential information and determines release of information as outlined by the University.

• Receives forms and individual requests via mail, fax and walk ins in a variety of formats.

• Coordinates the enrollment and degree certification process, including online and batch certification production and record retention through the National Student Clearinghouse.

• Verifies and validates all UCF enrollments (graduate and undergraduate) for loan deferments, financial aid, military identification cards, insurance claims, etc.

• Processes transient applications and registration for incoming SUS transient students, entering applications and updating the database as necessary.

• Assists with registering students when necessary.

• Provides instructions and information to transient and non-degree students by mail, email, and phone for students and reports.

• Receives and processes forms in a variety of formats and requests from individuals, agencies, and organizations via mail, fax, and walk-ins regarding enrollment and degree certifications.

• Serves as back up for Senior Citizen Audit registration and Limited Non-Degree registration, processing Non-SUS transient forms and name change requests.

• Assists students and customers on a daily basis to include walk-ins, emails and phone calls about the Registrar Office's policy and procedure, and the University policies.

• Maintains the enrollment email account.

Minimum Qualifications:

High School Diploma or equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6) . 

Preferred Qualifications:

• Experience in higher education.

• Excellent problem-solver and customer advocate.

• Ability to interpret rules, regulations, policies, and procedures.

• Experience in sound decision-making and problem assessment.

• Ability to communicate effectively verbally and in writing.

• Ability to handle difficult situations and to work with a diverse student population.

• Ability to plan, organize, and coordinate work assignments.

• Ability to review work for accuracy and quality of content.

• Ability to determine work priorities and ensure proper completion of work.

Are Benefits Important to You?

Working at UCF has its perks!  In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick leave and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more…For more benefits information, go to the UCF Employee Benefits page click here .

Who Are We?

Founded in 1963 to fuel the region’s talent pipeline and support the growing U.S. space program, UCF is built to make a better future for our students and society. It’s one of the reasons U.S. News & World Report ranks UCF among the nation’s top 20 most innovative colleges, while Forbes, Kiplinger, and The Princeton Review rank us a best-value university. UCF is one of 14 universities nationwide designated as both a Hispanic-Serving Institution and a Research 1 university. With 13 colleges, including a fully accredited College of Medicine, UCF offers more than 220-degree programs between its main campus, downtown campus, hospitality campus, academic health sciences campus, and 11 UCF Connect centers located throughout the region. In addition, UCF extends its reach to communities in and beyond Central Florida by offering complete, online programs leading to bachelor's degrees, master's degrees, Ph.D.'s., certificates, and more.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

#LI-ONSITE

Department

Student Success and Well-Being (SSWB) - Registrar's Office

Work Schedule

Monday- Friday; 8:00 AM-5:00 PM

Type of Appointment

Regular

Expected Salary

$13.92 to Negotiable

Job Posting End Date

03-02-2024-12-00-AM

Veteran’s Preference:   

Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans’ Preference, please visit http://hr.ucf.edu/files/VeteransPreference.pdf

Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.  Click on UCF's Equal Opportunity Statement to view the President’s Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request. 

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.