Network Services Technician (Overnight)

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the diversity and excellence of our academic community.

JOB DESCRIPTION:

 

• Supports and assists with installs and activations and repairs campus voice and data services.
• Responds to work orders (WOs) and trouble tickets to perform moves, adds, changes and installs and to repair interrupted service.
• Supports communications wiring installs, labeling and testing in accordance with internal IT and Industry standards.
• Interacts with Coordinators and customers to clarify work details and to troubleshoot issues.
• Details and complete work assignments.
• Interacts with customers to determine needs and issues.
• Assists with equipment demonstrations to explain operations.
• Interacts with Coordinators to initiate on-site changes to WOs and to maintain flexibility.
• Performs on-site customer walk-throughs to assist with developing effective WOs.
• Prepares for moves to support equipment needs, clarify instructions and ga
• ther resources (e.g., department staff, etc.).
• Assists with moves of communications services to provide existing service levels at new locations.
• Supports new voice and data connections to provide customers with new service.
• Interacts with Coordinators to update and change WO instructions.
• Assists with wiring installs to provide connections from communications closets to the workspace.
• Inspects communications closets to ensure security, safety and cleanliness. Evaluates communications closet configurations to recommend data switch port upgrades.
• Maintains FS vehicles to ensure safety and operability.
• Maintains campus emergency and elevator phones to ensure service levels and safety.
• Maintains personal FS toolkit bags to ensure tool functionality and to ensure tool bags are sufficiently equipped for meeting WO demands.
• Utilizes MySoft to update WOs and to document and track work status for meeting service level requirements.
• Updates MySoft records to maintain accurate and up-to-date information. Applies accurate prices for work performed to WOs to ensure proper billing. Closes out trouble tickets to verify issues have been corrected.
• Utilizes Microsoft Excel to build spreadsheets for data port assignments. Utilizes applications to print labels for phones.
• Performs related responsibilities as required.
• Installs, maintains and troubleshoots network voice, data, and wireless services
• Assists with installs, activations, provisioning processes and repairs to Emory enterprise voice, data, and wireless services
• Responds and assists with Incidents and customer work requests performing moves, adds, changes, installs along with repairs to interrupted service
• Utilizes Internal applications to update statuses, report details, complete and or resolve work assignments and Incidents
• Assists with network structured cabling wiring installs to provide network connectivity to end users or other network devices in accordance with internal IT and Industry standards
• Assists with internal and external resources to survey areas for wireless deployment
• Assists others in the process of provisioning, staging, and installation of network gear and components
• Interacts with customers and internal staff to perform on-site changes to work orders to maximize efficiency
• Maintains on-call status to ensure 24/7 365 coverage and support in response to Incidents
• Interacts with Others to Resolve Issues
• Interacts with internal and external IT resources, peers and customers to clarify work details
• Interacts with network engineers along with NOC personnel to modify and or change switch port configurations 
• Attends regular team meetings for continuity and to ensure best practices are being met
• Assists with on-site customer walk-throughs to develop effective WOs
• Performs inspections & upgrades
• Assists in the inspection of IT communication rooms to ensure available network port capacity, security, safety and cleanliness
• Develops and maintain documentation
• Document/diagram installs, upgrades and all changes to existing services to ensure records of work performed are maintained

 

Knowledge, Skills, and Abilities:

 

• Strong written and verbal communication skills
• Fundamental knowledge of structured cabling installation best practices
• Ability to utilize ladders of different sizes safely and effectively
• Ability to lift up to 50 pounds
• Ability to differentiate between different sizes/colors of wires
• Ability to work while standing 50-70% of the time
• Ability to interact with technical and non-technical people
• Ability to be team-oriented
• Ability to apply best practices
• Ability to follow guidelines, policies and standards

 

Work Environment:

 

• Work in a 24x7, fast paced office environment
• Work in all higher education environments including classrooms and student residential areas
• Work in healthcare environments to include all clinical, patient and admin areas
• Work may be performed at various heights above ceilings and below ground level
• May require alternate work schedule, overnight work and extended hours
• On-call rotation participation will be required for after hours, overnight, and weekend support

MINIMUM QUALIFICATIONS:

 

• A high school diploma and one year of relevant IT experience, OR an equivalent combination of education, training, and/or experience.
• Ability to lift up to 50lbs.
• Ability to bend, stoop, and twist.
• Valid Georgia driver's license and an insurable driving record.

 

NOTE: Position tasks are generally required to be performed in-person at an Emory University location.  Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law. Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination. Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action. Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.
Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) | 404-712-2049 (TDD). Please note that one week advance notice is preferred.

Not ready to apply? Connect with us for general consideration!