Network Engineer, Intermediate

Network Engineer, Intermediate

Georgia State University

Instructional Innovation and Technology

Network and Telecommunication Services

Why work at Georgia State University (GSU)? GSU is listed as the No. 1 public university for undergraduate teaching and No. 2 for the most innovative university (U.S. News & World Report, 2023). It is a thriving research institution that provides a challenging and collaborative intellectual environment for its staff, faculty, graduate students, and postdoctoral fellows.

Putting technology to work at Georgia State University. Georgia State is a leading force in the digital transformation of higher education. Georgia State's central technology services group, Instructional Innovation and Technology (IIT), seeks to inspire, support, and enable innovative solutions to advance learning, research, and economic enterprise. IIT is leading the pursuit to find solutions to the unique challenges associated with information technology and serve as leaders in a global network of knowledge creation and sharing by earning the role of valued partners and trusted advisors for evolving technology solutions, discovering, creating and implementing new models of higher education for a community of distinct learners, creating and supporting innovative solutions that improve the lives of our students, our city and our state, attracting, developing and retaining talented and capable professionals and fostering an innovative culture of leaders where collaboration, ownership, creativity and efficiency are key.

Do you enjoy seeking solutions and providing exceptional customer service? Are you passionate about technology, your clients’ success, and looking to make a difference? Can you help us continue to climb the ladder of success? If so, you are just who we need.

Georgia State University’s Instructional Innovation and Technology (IIT) is seeking Network Engineer, Intermediate to join our vibrant and growing team. Under the general supervision of the Assistant Director of Network Engineering, the Network Engineer, Intermediate is a professional staff position within Network and Telecommunication Services Unit.

WHAT MAKES GSU’s INSTRUCTIONAL INNOVATION & TECHNOLOGY A GREAT PLACE?

·       Generous benefits, including health, dental, vision, tuition assistance program, retirement, etc.

·       A knowledge-sharing organization that works collaboratively with diverse partners.

·       A flexible work environment.

·       Professional development opportunities

HERE’S WHAT YOU WILL DO

The scope of responsibilities for this position will include these essential duties but is not limited to the following:

·       Design, install, configure, and manage the project implementation and operations of the campus network infrastructure hardware and software according to BOR, IIT, and industry best practices.

·       Provide network security, classroom, and audio/visual network support for fault identification and remediation.

·       Provide level two diagnostics, problem fault isolation, and resolution for moderate to complex networking problems. Support spans all GSU locations, central and secondary data centers, cloud, remote campuses, and other GSU-supported sites.

·       Document networking systems interconnections, configuration, and processes. Create end-user documentation for applications supported by Network Engineering.

·       Analyze current networking processes and procedures and implement new ones to improve network availability and performance.

·       Work flexible and extended schedules, including nights and weekends, to support implementations and incident response as needed.

·       Perform on-call duties.

Required

• Advanced experience and Support of Networking, Switches, Routers, Firewalls, Three Tier Architecture, IDF, MDF, Fiber, Cabling Technologies and VOIP
• TCP/IP network experience, Network Diagnostic tools, Excellent Customer Service, and ability to work cohesively within a team environment.
• Demonstrated experience with Cisco product set and Wireless technologies.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion of the employee’s direct supervisor.  

Minimum Hiring Qualifications:

Bachelor's degree and two years of related experience; or a combination of education and related experience.

Preferred Hiring Qualifications:

• Firewalls, Three Tier Architecture, IDF, MDF, Fiber, Cabling Technologies and VOIP
• TCP/IP network experience
• Demonstrated experience with Cisco product set and Wireless technologies.
• Knowledge and experience of diagnostic Wireshark, CLI commands.
• Strong interpersonal skills and ability to provide excellent customer service to the University community.
• Ability to work cohesively within a team environment.

• Cisco CCNA or CCNP certification

  ·       Expert knowledge of various networking hardware, including switches, routers, firewalls,  gateways, Network Diagnostics tools, including Wireshark, CLI commands, Sniffers, Ethereal, and Flukes with Routing Protocols, including BGP and OSPF, Network Security, including Access Control Lists, Connection Tracking, and Protocol analysis, Incident Management Systems such as ServiceNow.

  ·       Knowledge of Cisco DNA, Cisco VOIP, Microsoft VOIP, and Cisco IOS and Hardware knowledge.

 
Special Instructions: 

To be fully considered for this position, all candidates at the time of submission must provide the following documents that clearly provide proof of education and relevant experience,

• A complete and accurate GSU application
• Resume
• Cover letter
• Three professional references. One must be a current or former supervisor.