Network Engineer

UITS GLOBALNOC CLIENT SERVICES (UA-NNOC-IUINA)

Established in 1998 at Indiana University, the GlobalNOC's mission is to advance the future of research, education, and the public interest through the support and evolution of networks. With our staff of 120+, we provide comprehensive contracted network management services to over 20 large-scale networks. As part of Indiana University, we operate as a non-profit; we focus on developing great technical staff, and providing excellent service to our clients.

GlobalNOC (network operation center) network engineers have an exciting role designing, deploying, configuring, and troubleshooting networks for clients across the nation and their connections around the globe. Specializing in managing complex higher education and government research networks, using some of the most advanced networking technology available, you will have room to grow in your career as a network professional at GlobalNOC.

Why work here?

• Make a difference. Our networks are all higher education, research, and public service oriented, and we're enthusiastic about the missions of our clients. Each of us is curious and motivated to master the skills that will help our clients, our community, our world, and ourselves.
• Grow your skills and career. With the 20+ networks we operate and manage, and the size and diversity of our client networks, you won't be pigeon-holed doing just one thing. Taking time to investigate, read, or study new things isn't just ok, it's required and supported.
• Enjoy the life-friendly moderate cost of living of the Midwest. In Indiana, we have 2 locations. Do you like the intellectually stimulating environment of university town? Bloomington might be for you. Prefer to enjoy life in the big city? We have a location in downtown Indianapolis. We also support remote engineers under the right circumstances. As of this posting, all employees are Work From Home (WFH) for the indefinite future.
• Our people and attitude. GlobalNOC is non-profit, and is committed to a culture of positive work/life balance, diversity, and open information sharing. We value an exploring mindset and seek ways to learn more and deepen our expertise, sharing with our clients and each other. We have frequent internal seminars, as well as funds to attend training, conferences, and certifications. And yes, people here really are super friendly.

This position is situated in GlobalNOC's Indiana Engineering Team. This role requires breadth and developing depth in all network layers, security, network hardware, and customer experience to deliver the optimal solution for our customers.

Department-Specific Responsibilities

• Communicates well across multiple teams including Engineering, Service Desk, Systems/Software, and Project Management, as well as our customers and organizations at several levels, over technologies such as Slack and Zoom/Meet/Teams. 
• Helps create accurate documentation and entries in our database (DB) for network management. 
• Works with other technical staff, management, and members to understand and address a variety of operational problems in wide area networks (WANs) ethernet service deployment, statewide internet service provider and individual higher education campus services. 
• Maintains, implements, configures, upgrades and performs maintenance on includes; Juniper routers, switches and Ciena converged packet optical platforms. 
• Handles network emergencies, troubleshooting connectivity issues, answering trouble tickets and participating in an on-call rotation.

General Responsibilities

• Applies comprehensive and advanced knowledge to establish and standardize procedures for the design, evaluation, development, and deployment of network system software and hardware technology.
• Identifies and resolves increasingly complex problems, issues, and assignments in providing network operational support.
• Performs systems studies which include feasibility, conceptual design, cost/benefit analysis, and implementation planning to support the growth and expansion of IU-managed networks.
• Leads the improvement of network performance and reliability.
• Leads network implementation and upgrade plans and schedules.
• Provides detailed explanations for purchasing, installing, and housing new and upgraded network systems and components, and follows through to insure that systems are successfully implemented.
• Often leads project teams in network system design sessions working with clients to ensure achievement of goals; evaluates service requests, estimates resources, and analyzes design and development solutions.
• Works closely with customers, partners, and vendors to ensure the timely design and delivery of network systems and services to meet the customer's needs.
• Mentors junior staff.

This position is posted at the Advanced Level but may be filled at the Career Level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below.

Advanced Requirements:

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor's degree preferably in computer science or related field.

WORK EXPERIENCE

Required

• 5 years of network engineering or related experience.

Preferred

• Experience with network device and policy configuration on Juniper.
• Works with Ansible and Git.
• Scripts in Perl or Python.
• Experience using a trouble ticketing system.
• Experience installing networking equipment.
• Experience working with both AC and DC power.
• Experience running fiber/copper connections.

LICENSES AND CERTIFICATIONS

Required

• Valid driver's license with the ability to be insured by Indiana University upon date of hire.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.
• Possesses a high degree of initiative.
• Ability to influence internal and/or external constituents

Career Requirements:

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 

EDUCATION

Required

• Bachelor's degree preferably in computer science or related field.

WORK EXPERIENCE

Required

• 2 years of network engineering or related experience.

Preferred

• Experience with network device and policy configuration on Juniper.
• Works with Ansible and Git.
• Scripts in Perl or Python.
• Experience using a trouble ticketing system.
• Experience installing networking equipment.
• Experience working with both alternating current (AC) and direct current (DC) power.
• Experience running fiber/copper connections.

LICENSES AND CERTIFICATIONS

Required

• Valid driver's license with the ability to be insured by Indiana University upon date of hire.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Seeks to acquire knowledge in area of specialty.
• Highly thorough and dependable.
• Demonstrates a high level of accuracy, even under pressure.

Preferred

• Experience with network device and policy configuration on Juniper.
• Works with Ansible and Git.
• Scripta in Perl or Python.
• Experience using a trouble ticketing system.
• Experience installing networking equipment.
• Experience working with both alternating current (AC) and direct current (DC) power.
• Experience running fiber/copper connections.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation. 

Travel will sometimes be required to customer sites to install, test, and turn up their wide-area network (WAN) connections.

Indianapolis, Indiana or Bloomington, Indiana.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure .

Career Level: Advanced

FLSA: Exempt

Job Function: Information Technology

Job Family: Network Admin, Analysis, & Eng

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information .

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.

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