Network Engineer

14-Feb-2024

Harvard University Information Technology

65068BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration.  We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines – and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

The Network Engineer reports to the Associate Director of Network Services and has primary responsibility of supporting the health of the University campus network and some project management, including leading smaller lifecycle upgrades or supporting larger engineering/architecture projects. Other responsibilities include;

• monitoring the network for performance issues,
• proactively recommending processes for Network as a Service (NaaS),
• write basic code of moderate complexity and maintain related documentation
• support technical solutions to deliver business requirements through automation
• preventive maintenance, documentation and all other level II troubleshooting 
• must be able to clearly articulate technical matters to non-technical customers

Other responsibilities include: 

• Participate fully in the build, configuration, and documentation of IT infrastructure 
• Maintain and support IT infrastructure, ensuring adherence to standards and service level objectives 
• Monitor and troubleshoot IT infrastructure 
• Analyze and report on performance metrics 
• Implement and support robust and secure IT solutions 
• Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders 
• Support and collaborate with internal and external stakeholders 
• Contribute to establishment of best practices 
• Abide by and follow the Harvard University IT technical standards, policies and Code of Conduct

Basic Qualifications

• Minimum of two years’ post-secondary education or relevant work experience

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Solid background in network administration 
• Familiarity with some of the following:
  • OSI model, switching & routing technologies, Aruba/HP OS, ClearPass, Airwave wireless, Cisco IOS, Cisco ISE, FortiOS, Spanning Tree, OSPF, Wireshark packet analysis, DNS, & DHCP.
  • access control models and network security is a plus 
• Understanding of communication protocols and network operating systems 
• Proven problem-solving skills, strong attention to detail, and quality-focused customer service orientation 
• Experience with network diagnostic, monitoring, and analysis tools and remote network management tools and processes 
• Good technical writing skills and strong interpersonal communications skills  
• Ability to work independently  
• Strong interpersonal communications skills and good technical writing skills 

Certificates and Licenses

• N+, CCENT, or CCNA certification or equivalent Aruba certification is a plus. 
• A driver’s license is needed to be able to move equipment around campus (a van is provided).  

Physical Requirements

• Position requires continuous walking around campus and standing in confined spaces for extended time periods as well as the ability to lift 50lbs.

Working Conditions

• Work is performed in;
  • an office setting;
  • Harvard’s networking closets, etc. are spread across a large campus with many buildings;
  • Walking, carrying, using staircases, standing, and driving will be required in order to fulfill the needs of the position.  
• Participates in 24x7x365 on-call rotation. 
• Some off-hours work will be required as needed and other duties as assigned. 

Additional Information

Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening. 
• We are unable to provide work authorization and/or visa sponsorship. 
• This position has a 180-day orientation and review period. 

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.

Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department. 

Work Format Details

HUIT actively supports hybrid work where business needs allow. This position will be based in the Boston / Cambridge, MA area, and will require the incumbent to be onsite up to 5-days per week. Additional travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Maine, New Hampshire, Rhode Island. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

More about HUIT:
Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University.  Our mission is to assure Harvard’s leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology.  HUIT’s core values are User Focused, Collaborative, Innovative and Open.

HUIT’s core values are: 

• User-focused 
• Collaborative 
• Innovative 
• Open 

IT Academy (designed for IT Staff):
HUIT’s IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology

Department Office Location

USA - MA - Cambridge

Job Code

I0957P IT Infrastructure Prfsnal III

Work Format

Hybrid (partially on-site, partially remote)

Department

Technology Partner Services

Union

00 - Non Union, Exempt or Temporary

Pre-Employment Screening

Identity, License/Cert.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

LinkedIn Recruiter Tag (for internal use only)

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