Multimedia Technician

Multimedia Technician

The University of Southern Mississippi is currently accepting applications for the position of Multimedia Technician.

Position Details
Location	Hattiesburg 118 College Drive Hattiesburg, Mississippi, 39406-0001 United States
Division	iTech Administration
Position Type	Staff
Employment Status	Full Time
Grant Funded	No
Salary Range	15.82 - 21.40
Pay Grade	N06
Posting Close Date	February 29, 2024

Job Summary 
Assists in coordination of personnel for the delivery and support of audio and video equipment. Provides technical support for audio, video, and classroom equipment, including integrated and interactive video classrooms. Provides first level support for security camera systems throughout campus. Coordinates with campus constituents with the planning of new audio/video hardware installations. Serves as technical resource responsible for all phases of the multimedia classrooms. 

  Primary Duties and Responsibilities  

Assists customers in the identification of appropriate multimedia technologies, writing of specifications, product evaluations, price quotations, purchasing equipment, effectiveness of equipment, and training to effectively operate multimedia systems.

Serves as the key resource and consultant for multimedia technology to customer by providing educational presentations on applications and proper usage of technology and being actively involved with cross-unit project teams.

Ensures the quality of daily operations in the multimedia classrooms remains high   by assisting with the scheduling of repair and maintenance, producing usage statistics, evaluating services, and making recommendations for growth and reallocation of resources when needed. 

Serves as a point-of-contact for telephone and email access to multimedia classroom services to include taking equipment maintenance requests, being the first line of support, and routing calls to other resources.  Coordinates and ensures working order of equipment and operates equipment for special campus events.  Assists faculty, staff, and departments in the identification of problems related to the multimedia classrooms.

Ensures accurate equipment inventory records.  Performs other duties as assigned

Minimum Qualifications  
Associate’s degree from an accredited college or university or equivalent and a minimum of two years related experience and/or training. Directly related experience may be substituted for the education requirement on a year-for-year basis.
Knowledge, Skills & Abilities

• Proficiency with Microsoft Office Suite products
  
• Excellent communication skills, both written and verbal
  
• Excellent customer relations skills for face-to-face coordination
  
• Ability to maintain high customer satisfaction
  
• Ability to perform effectively in stressful situations
  
• Proven ability to multi-task
  
• Proficient in modern classroom technology diagnostics & analysis
  
• Strong work ethic and be a self-starter able to effectively manage multiple priorities and adapt to change within a fast-paced environment
  
• Telephone customer relations skills and experience

Preferred Qualifications  
Crestron Digital Media Designer Certification. Active Audio/Video certifications. Familiarity with Cisco Telepresence services.

About The University of Southern Mississippi
The University of Southern Mississippi (USM) is a comprehensive public research institution delivering transformative programs on campuses in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. Founded in 1910, USM is one of only 146 universities in the nation to earn the Carnegie Classification of Institutions of Higher Education's "R1: Doctoral Universities - Very high research activity" designation, and its robust research enterprise includes experts in ocean science and engineering, polymer science and engineering, and large event venue safety and security, among others.  USM is also one of only 37 institutions in the nation accredited in theatre, art and design, dance and music. As an economic driver, USM generates an annual economic impact of more than $600 million across the state. USM welcomes a diverse student body of more than 14,000, representing 71 countries, all 50 states, and every county in Mississippi. USM students have collected four Truman Scholarships and 37 National Science Foundation Graduate Research Fellowships, while also leading Mississippi with 27 Goldwater Scholarships, an honor that recognizes the next generation of great research scientists. Home to the Golden Eagles, USM competes in 17 Division I sports sponsored by the National Collegiate Athletic Association (NCAA). For more information, visit www.usm.edu .

As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.