Medical Assistant

Temporary Employment Program

Temporary Employment

77346BR

Job Summary

Responsibilities:

Clinical:

• Perform routine clinical tasks such as vital signs, pain screening, and specimen collection.
• Assist with medication reconciliation and updating patient medication lists.
• Coordinate care for visits and future healthcare needs, communicating effectively between patients and medical staff.
• Support patients and providers in the medication refill process.
• Utilize electronic health records for informing care team members about preventative care.
• Coordinate care with pharmacies, insurance companies, and community providers.
• Prepare orders within Epic/APeX for provider approval.
• Obtain authorizations from insurers for medications.
• Ensure accurate and timely completion of clinical activities.
• Assist providers in writing and sending patient communications.
• Adhere to infection control and safety policies.

Communication:

• Demonstrate courtesy and follow-through in telephone communications.
• Uphold House Standards, AIDET Principles, and UCSF PRIDE Principles.
• Notify providers and patients of service issues following established protocols.
• Share pertinent information and observations with health team members.
• Identify and communicate problems to nursing staff or supervisors.
• Assist patients with issues and complaints, utilizing conflict management skills.
• Lead by example in professionalism and demeanor.
• Contact overdue patients as directed.

Operations Maintenance:

• Maintain clean and well-stocked exam rooms, labs, and hub rooms.
• Review and print results for providers upon request.
• Schedule complex procedures and coordinate services for patients.
• Adhere to infection control procedures outlined in the Infection Control Manual.
• Participate in Quality Improvement and Customer Service initiatives.

Clerical Responsibilities:

• Schedule established patient appointments and update registration information.
• Coordinate urgent appointments and maintain medical record confidentiality.
• Prepare paperwork and files for patient visits.
• Handle APeX Clinical and MyChart InBasket messages.
• Obtain insurance authorizations for procedures, visits, and medications.
• Perform chart abstraction and utilize data in patient population management reports.
• Route progress notes to the patient’s primary care provider as needed.

The hourly compensation range for this role is 

. An offer will take into consideration the experience of the final candidate, position requirements, AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Certification from an approved Medical Assistant program or equivalent combination of training and experience.
• Certification in phlebotomy (CPT)
• One year experience as a Medical Assistant in a medical practice. 
• Knowledge and abilities essential to the successful performance of the duties assigned to the position.
• Current American Heart Association CPR Certification.
• Demonstrated computer familiarity, keyboard skills, computer literate in programs such as Microsoft Word and Excel.
• Willingness to learn new computer programs as needed to sustain practice operations.
• Ability to work effectively with people from diverse cultures and diverse socioeconomic situations.

Preferred Qualifications

• Familiarity with Epic (APeX) electronic health record system
• Familiarity with immunizations including cycles and standard recommendations
• Experience working with the public, preferably in a medical/hospital/clinic environment
• Demonstrated fluency in Spanish or Chinese language: speaking, reading and writing
• Internal Medicine, Primary Care, or Family Medicine experience
• Familiarity and/or prior experience using a disease registry to track a population of patients
• Experience collecting, and entering data, identifying errors and missing information, and performing basic analysis

License/Certification

• Current American Heart Association CPR Certification
• Certified Phlebotomy Technician 1

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

009251 HOSP BLANK AST 3

Job Category

Allied Health, Support Services, Temporary Employment

Bargaining Unit

American Federation of State, County and Municipal Employees - Patient Care Technical Unit (AFSCME-EX)

Employee Class

Temporary Employment