Medical Assistant Supervisor

Job Summary

Under general supervision of the Medical Director, the Administrative Director, and Nurse Manager, guided by the policies and procedures of Ambulatory Services, the UCSF Center of Pregnancy Options (CPO) Medical Assistant Supervisor is responsible for overseeing the daily clinical, operational, human resource, administrative, clinical training and business functions of the CPO. They have the clinical and administrative responsibility for developing and maintaining a high standard of patient care, including optimizing clinic flow, providing in and outreach to patients and working collaboratively with the team to create a patient centered environment. They are responsible for personnel, finances, materials resource management, scheduling of staff, faculty, and trainees, maintaining a safe environment for patients and staff, and daily clinical operations. 

The Medical Assistant Supervisor ensures that all components of clinical and nursing care provided are individualized to meet the patient’s physiological and psychological developmental level and needs. They work with staff to develop, monitor, and maintain systems pertaining to all aspects of CPO clinical care. They oversee and directly participate in all staff administrative and clinical functions, including but not limited to assisting with abortion care, miscarriage care, pregnancy and contraception counseling, clinical triage and result management, and medication administration. The Medical Assistant Supervisor facilitates all training needs and a positive interaction among staff, patients, and other departments. They fill in for staff, as necessary.

This position works closely with other practice managers in Women’s Health and Ambulatory Care Administration. The Medical Assistant Supervisor works to develop and implement UC Health system initiatives. Analyzes and communicates clinical and quality improvement data and makes recommendations for practice changes. They must have the ability to lead and prioritize projects and work well with staff, patients, providers, and students/trainees. The Medical Assistant Supervisor is a professional leadership role that functions with a high degree of initiative and diplomacy, which are necessary in dealing with faculty, staff and patients in a complex environment. They must be able to assess situations, prioritize workload, lead community outreach, and support practice growth. The Medical Assistant Supervisor actively engages in the local and national Family Planning and Abortion community and organizations, functions as clinic administrative lead for Ryan Program.

The Medical Assistant Supervisor will have direct managerial oversight of 3-4 clinical staff and provide general clinical support to a total of 10-12 staff and support 6-10 physicians at various sites. Provides support to 3-5 fellows, and administrative oversight of rotating 9-12 UCSF and Kaiser residents and medical students.

The Medical Assistant Supervisor will report up to the OBGYN Nurse Manager

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Center of Pregnancy Options provides safe, caring, and expert abortion and miscarriage services, training, and family planning research. Highly trained UCSF faculty provides these services for residents at different stages of their teaching curriculum. They support medical students who rotate through the clinic. CPO accepts most insurance including both private and Medi-Cal, and provides abortion for social, medical and fetal (all) indications in the first and second trimesters and treatment of miscarriage. Contraception or preconception planning is included per patient needs. 

Required Qualifications

• Associate degree or equivalent combination of experience / training.
• Certification from an approved Medical Assistant program; or equivalent combination of training and experience.
• Two (2) years of experience as a Medical Assistant/Hospital Assistant in a medical practice
• Demonstrated skills to effectively supervise clinicians and to manage the complex workflow and multiple priorities involved with a clinic(s) / center(s). Strong knowledge of practice operations.
• In depth knowledge of patient care clinical standards and care delivery, systems, external regulations, and internal policies.
• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.
• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.
• Strong interpersonal skills for effective collaborations and problem solving with all levels of management, staff, consultants, and outside agencies.
• Strong written and verbal communications skills, with the ability to train and mentor subordinates, and to convey complex clinical and technical information in a clear and concise manner.
• Strong knowledge of business software and specialized applications and data management systems used in clinic / center patient care.
• Knowledge and abilities essential to the successful performance of the duties assigned to the position.

License/Certification

• Current American Heart Association CPR Certification

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

004173 AMBUL CARE PAT SUPV 1

Job Category

Administrative Support, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Shift

Days, Evenings, Variable

Additional Shift Details

Monday - Friday