Media Technology Specialist

18-Apr-2024

Harvard Business School

65529BR

Position Description

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Are you drawn to the community and energy of being on a college campus? Can you see yourself supporting distinguished business academics? If so, consider joining our team as a Media Technology Specialist! Media Technology Specialists provide valuable technical support to our faculty in support of Harvard Business School's (HBS) mission to educate leaders who make a difference in the world.

The Media Technology Specialist is responsible for supporting a wide range of cutting-edge audiovisual technologies across campus to facilitate the teaching, learning, and administrative needs of the community. This includes supporting over 250 audiovisual-enabled classrooms, conference rooms, auditoriums, and other convening spaces spread across 35 campus buildings. The Media Technology Specialist is aligned with the AV Operations team within Media Services, whose focus is on providing audiovisual solutions and support that meet campus needs in hybrid and non-hybrid environments.

The ideal candidate will be an energetic, quick-learner who possesses superior interpersonal and communication skills, has significant experience supporting enterprise audiovisual systems and web & video conferencing, and shows maturity, accountability, and professionalism throughout their work efforts. They will demonstrate excellent interpersonal and communication skills, and possess superior maturity, professionalism, and judgment.  

Responsibilities:

• Support faculty, staff, and students endeavors through troubleshooting, maintenance, training, and in-person and remote assistance
• Develop key customer relationships to ensure exemplary service 
• Monitor audiovisual systems and processes
• Monitor and measure system AV reliability by tracking incident trends
• Complete other responsibilities as assigned

Basic Qualifications

• High school diploma, GED, or equivalent is required
• At least three years’ relevant work experience is required

Additional Qualifications and Skills

The following are preferred:

• Background in higher-education and/or large corporate environments
• Knowledge of digital signage systems
• Ability and desire to capture and maintain accurate technical documentation and knowledge management content
• Experience with IT Infrastructure Library (ITIL) and IT Service Management (ITSM)
• Experience with Crestron Fusion software 

Certificates and Licenses

The following are preferred:

• CTS certification
• Crestron DMC-D/E-4k certification

Working Conditions

• Additional support outside of regularly scheduled hours, including early mornings, nights, weekends, and holiday breaks, will occasionally be required    
• Must be accessible by personal cell phone during business hours, and occasionally off-hours; phone stipend will be provided   
• Ability to perform physical tasks including climbing ladders and stairs; must be able to individually lift and move equipment up to 50 pounds, and up to 100 pounds with others 
• This is considered an “On-Campus Critical Position”: The employee is required to report to campus to their normal work location (or an alternate site if necessary) for non-deferrable work during an emergency closure or curtailment. An employee serving in an on-campus critical position may have to report to work even if the emergency closure occurs during a time that they are not regularly scheduled to work.  

Additional Information

This role is offered as an onsite position where you are required to be primarily onsite at our Boston, MA-based campus. Specific schedule will be determined between you and your manager. This is a 40 hours/week, overtime-eligible position.

We may conduct candidate interviews virtually (phone and/or via Zoom) and/or in-person for this role.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here: https://www.hbs.edu/employment .

About Us

Founded in 1908 as part of Harvard University, Harvard Business School (www.hbs.edu) is located on a 40-acre campus in Boston. The School offers two full-time MBA and PhD programs, more than 175 Executive Education programs, and certificates and courses through Harvard Business School Online. For more than a century, Harvard Business School faculty have drawn on their research, connection to practice, global expertise, and passion for teaching to educate leaders who make a difference in the world. The School and its curriculum attract the boldest thinkers and the most collaborative learners who will shape the practice of business and entrepreneurship around the globe.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Information Technology, Technical

Department Office Location

USA - MA - Boston

Job Code

403123 Info Tech Support Associate II

Department

Information Technology

Annual Salary Range

$73,500 - $78,000, salary commensurate with experience

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Criminal, Identity

Schedule

40 hours per week, schedule determined by manager

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.