Media Technician IV - Specialist

06-Jun-2024

Faculty of Arts and Sciences

65962BR

Job Summary

The Media Technician IV – Specialist provides multimedia AV support for Harvard courses and events offered by the Faculty of Arts & Sciences (FAS) including videography, setup and breakdown of equipment, urgent AV troubleshooting during classes, and event support. Work will be assigned by department coordinators based on available shifts.  Training on equipment, workflow, and space will be provided by Education Support Services (ESS).

Position Description

• Support faculty, students, and staff in the use and care of classroom multimedia, including video projection from a variety of sources, audio reinforcement in large lecture classrooms, basic troubleshooting of sound systems, and digital video capture as directed by ESS team leaders
• Assist faculty, students, and staff with projection of teaching materials from PowerPoint,
• Keynote, Google sheets, YouTube, and other media sources
• Ensure prompt and professional communications with instructors, staff, and students
• Take direction from ESS staff and leaders on assignments, policies, and protocols
• Responsible for ensuring successful fulfillment of requests and work that occurs during the hours of their assigned shift. 
• Check out AV equipment and transport to and from classrooms
• Set up AV equipment to begin recording classes in a timely manner before each class begins
• Strike AV equipment once class has ended and check equipment back into main office Record teaching in classrooms and labs, panning and zooming to capture instructor movement and use of writing surfaces as required
• Ensure high-quality audio and video recording
• Help with maintenance of AV equipment
• Provide availability to shift coordinators to assist with scheduling in a timely manner
• Provide coverage for colleagues during absences
• Performs administrative work as assigned by Operations Manager; e.g., inventory of portable equipment, updating calendars with received requests; entering, reviewing, and closing assigned tickets in ESS ITSM platforms. 

Coordinates contingent and student support for classes and events occurring in the Science Center lecture halls after 5pm; ensuring that class sessions are well-supported and that Science Center halls are prepared for the following morning. 

Basic Qualifications

• At least three years of progressive AV experience, including support of live events.
• Experience operating and troubleshooting installed AV systems and associated workflow processes; experience with ITSM platforms and workflows (Service Now, Filemaker, etc.).
• Experience with Microsoft Office.

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Professional or educational background in multimedia or a technology-related field a plus
• Familiarity with lavaliers, handheld mics, Shure wireless microphones, Panasonic and/or Black Magic HD video cameras, HD LCD projectors, Crestron/Extron integrated room control systems, and assistive listening systems desirable
• Ability to manage multiple tasks simultaneously and meet deadlines
• An employment record of reliability and strong attendance
• Strong customer service orientation
• Excellent communication skills
• Ability to work with a range of clients and develop team solutions to service problems in a client-friendly and professional manner
• Demonstrated attention to detail, good judgment, discretion, and ability to handle sensitive and confidential information required.

Physical Requirements

Ability to lift 50 pounds, climb ladders, and swiftly transport equipment across campus

Working Conditions

This is an evening position (2pm-10pm).

During emergency situations and severe inclement weather this position is designated as essential and critical to the operations of the FAS.

Additional Information

We regret that we are unable to provide visa sponsorship for this position.

All formal written offers will be made by FAS Human Resources.

Work Format Details

This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

About Us

Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS).  The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment.  

ESS is comprised of six service groups: Teaching & Learning Support, Integrated Audiovisual Services, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.

Benefits

We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards ) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Job Function

Communications

Department Office Location

USA - MA - Cambridge

Job Code

402038 Media Technician IV-Specialist

Sub-Unit

Administration and Finance

Department

Education Support Services

Union

55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening

Criminal, Identity

Schedule

This is an evening position (2pm-10pm) - M-F

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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