Marketing Operations Specialist

CLS Marketing and Communications

Full Time

77449BR

Job Summary

The Marketing Operations Specialist works under general direction of the Associate Director of Campus Life Services Strategic Marketing and Communications team. This position provides centralized management and ownership of the day-to-day operations and workflows of Campus Life Services Marketing including end-to-end project management and quality control, primary client communications and contact, daily marketing operations (planning, scheduling, job tracking and trafficking, project updates and milestones, editorial support, brand guardianship), as well as some data analysis (tracking of effectiveness, efficiency, and engagement measures) and customer research.

This position reports to the Associate Director, Strategic Marketing and Communications, and partners closely with Documents & Media (the Marketing production partners), CLS business managers, and UCSF Health Patient Communications Committee to ensure projects are produced effectively in a timely manner, on budget, in alignment with goals, and consistent with the UCSF and UCSF Health visual and editorial brand.

Additionally, the Marketing Operations Specialist will provide assistance with copywriting, editing, and proofreading for UCSF Health patient communications in various media including but not limited to MyChart messages, flyers, posters, patient emails or other patient-facing communications; and support copyediting and proofreading for CLS projects as assigned to ensure quality control. Familiarity and demonstrated experience with the following is preferred:  project management software such as Asana or Divvy HQ; design software such as Adobe Suite; Filemaker Pro, and general business software Microsoft Office Suite.

**Note: This Full-time role is eligible to work remote.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

CLS Marketing and Communications department – This group provides marketing leadership for the diverse business and services lines of Campus Life Services. In our current services portfolio, we provide marketing and communication strategies, copywriting, and PR editorial services across multiple platforms: websites, social media, digital signage, the official UCSF mobile app, and E-mail marketing. We rely on CLS Documents & Media for design and production services. Additionally, we may partner with other UCSF groups to provide consultation and/or communication strategies on UCSF-wide projects or initiatives. We also partner – and provide content to – CLS Tech to support development and marketing of the official UCSF mobile app and other emerging digital platforms and services; and the development of analytics reports to measure marketing effectiveness.

CAMPUS LIFE SERVICES
Campus Life Services (CLS) is a large administrative division that employs approximately 950 staff (full-and-part time) and includes complex departments such as facilities, utilities, sustainability, housing, parking & transportation, child care, fitness & recreation, conference & retail services, document & print services, among others. More information is available on the CLS website: https://campuslifeservices.ucsf.edu/cls/

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• 3+ years of combined marketing/production and customer service experience.
• Account Management and/or exceptional customer service experience
• Time and project management skills to effectively establish priorities and meet competing deadlines.
• Working knowledge of marketing principles.
• Experienced knowledge of Microsoft Office and Adobe Creative Suite.
• Thorough knowledge of applicable publishing software applications.
• Strong skills in originating and maintaining databases for desktop publishing and image storage.
• Strong skills to effectively produce visual materials that meet and satisfy the needs of the client.
• Strong skills in collaboration to best meet project goals and objectives of clients.
• Ability to handle small to large multiple projects simultaneously.
• Copyediting, copywriting, proofreading.
• Strong skills in interpersonal communications to interact effectively with a variety of clients, support staff and vendors.

Preferred Qualifications

N/A

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Job Code and Payroll Title

007458 PUBLICATIONS PROD SPEC 3

Job Category

Marketing / Communications, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Location

Flexible (combination of onsite and remote work), Remote / Telecommute

Additional Shift Details

Monday - Friday; 8:00 AM - 5:00 PM