Managing Dir, Stakeholder Innovation & Management

18-Mar-2024

School of Management - YCCI

87330BR

Yale Posting Status

CLOSED TO FURTHER APPLICATIONS

University Job Title

Director, Yale Ctr for Customer Insights-Prgms

Bargaining Unit

None - Not included in the union (Yale Union Group)

If Fixed Duration, Period

2 years from date of hire

If Fixed Duration, is continuation possible?

Yes

Other Fixed Duration Date

01-Apr-2026

Compensation Grade

Administration & Operations

Compensation Grade Profile

Senior Manager; Senior Program Leader (P6)

Wage Ranges

Click here to see our Wage Ranges

Searchable Job Family

Administration

Total # of hours to be worked:

30

Work Week

Standard (M-F equal number of hours per day)

Work Location

Central Campus

Worksite Address

165 Whitney Avenue
New Haven, CT 06511

Position Focus:

The Yale Program on Stakeholder Innovation and Management's mission is to develop new thinking that helps leaders become experts in creating long-term value for the stakeholders who matter to the success of their organizations.

Program does this by supporting relevant academic research into how businesses manage and engage stakeholders. Developing a robust set of case studies to be used in business classes around the world. Infusing principles of stakeholder innovation and management into education for students, executives, and entrepreneurs. Convening faculty, students, and leaders from all sectors to advance how business leaders can improve practice and increase the long-term value of their enterprises.

Reporting to Co-Faculty Leader, the Managing Director collaborates closely with Faculty leaders, Practice Lead, Advisory Board, staff & faculty fellows to craft and execute a dynamic strategy aimed at propelling Y-SIM's impact during its next phase of growth.

As the Managing Director of Y-SIM, work with the Faculty and Practice Leads to foster alignment among the co-faculty leaders, practice leader and the Advisory Board regarding vision and mission, ensuring it is transformative, distinctive, and adaptable to evolving landscapes. Long-term objectives and short-term goals, guiding prioritization of actions and establishing a robust system for monitoring and reporting progress. Create a stable financial plan to support the program's sustainability, balancing both individual donations and corporate giving. Define and allocate the resources needed to realize program objectives.

Work with co-faculty and practice leaders to identify key questions from the business environment to help guide research strategy and priorities. Collaborate with faculty and Y-SIM Research Lead to regularly review academic research findings and discuss themes. Design strategies for integration into labs and workshops.  

Develop the architecture/framework of resources necessary for companies to implement stakeholder innovation and management. Innovate tools drawing from various disciplines (e.g., design thinking, operations research) and technologies (e.g. AI) by convening thought leaders across disciplines and through the delivery of labs/workshops with affiliate partners.

Promote the utilization of these tools and practices by outlining a portfolio of partnership opportunities and collaborating with external business leaders and entrepreneurs. Assist in developing and delivering learning opportunities within and beyond Yale, such as through Yale executive education, company presentations and Global Network for Advanced Management (GNAM).

Enhance value for all Y-SIM stakeholders, including co-faculty and practice leaders, fellows, the Board, staff, and participating companies, proactively seeking understanding of their interests, expectations, and needs. Establish a deliberate engagement system. Establish Y-SIM as a visible program that is accretive to Yale School of Management by providing strategic guidance on marketing initiatives and channels such as the website, podcasts, social media.

Lead the collaboration between Y-SIM and SOM Communications across all media, leading and supporting speaking engagements and briefings in alignment with the overall Yale School of Management identity.
The following essential duties are generic in nature; the information contained in Position Focus is most relevant to the position.

Essential Duties

Project Leadership: Align with partners and faculty on shared goals, objectives, and timelines for each project. Work with faculty leads and corporate partners to scope projects and draft proposals. Manage all operational aspects of marketing projects, including management of work streams by phase or experiment. Lead both informal and formal debriefings with corporate partners for each project phase. Develop a more robust internal and external feedback system with partners, faculty, and staff. Work with partners to ensure insights are being actioned within the organization. Develop a way to track insights implementation, and lead creatively across organizations to address any roadblocks. Partner Relationship & Experience Management: Deliver a high-touch, professional experience for the partners engaged in projects with the Center. Identify new ways to articulate and enhance the value that YCCI can bring to the organization including, e.g., identifying new opportunities to action insights or ways to deepen engagement with the YCCI or Yale SOM overall. Develop an engagement strategy for corporate partners to enhance the impact of projects and help translate the learnings within the corporation. Work with the Faculty Director and Executive Director(s) to manage the YCCI advisory board and participate in the planning and execution of the annual board meeting and board communication. Marketing and Development: Identify and cultivate new strategic partners for the YCCI who are: intellectually curious to advance knowledge on customers, committed to building long-term collaborative relationships, and will benefit from the Center’s expertise in behavioral science and customer analytics. Lead the development of a strategic communication plan targeting new affiliate partners. Develop or expand new programs as needed on the Center’s IP to deepen engagement with existing and new corporate partners.

Required Education and Experience

Bachelor’s degree and seven years of related work experience in a related field, such as Insights, Marketing Management or Consulting or equivalent combination of education and experience.

Required Skill/Ability 1:

Senior leader with the proven ability to effectively engage and build trust with internal and external stakeholders at all levels from CEOs to senior faculty to entrepreneurs to designers. Proven commitment to diversity and inclusion, equity, and excellence.

Required Skill/Ability 2:

Demonstrated evidence of being an entrepreneurial, strategic, and passionate leader. Past success in organizational leadership, design and launch of new services, and product management.

Required Skill/Ability 3:

Excellent organizational and interpersonal skills with team player mentality. Excellent written and oral communication and presentation skills. Strategic Thinking. Recognize opportunities, identify critical, high pay-off activities, and prioritize them to attain goals.

Required Skill/Ability 4:

Demonstrated success balancing the needs of a range of stakeholders and the proven ability to effectively navigate within a complex higher education institution or system to deliver high impact.

Required Skill/Ability 5:

Track record of building teams, operating in a matrixed environment, and providing direction and motivation to others through communication, modeling appropriate behavior, optimism, and high achievement. Openness to new ideas and their implementation. Ability to react and adapt to ambiguous and changing situations. 

Preferred Education, Experience and Skills:

MBA or Master’s Degree in a related field and 10+ years of corporate experience.

Weekend Hours Required?

Occasional

Evening Hours Required?

Occasional

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

COVID-19 Vaccine Requirement

The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
https://covid19.yale.edu/health-guidelines

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

EEO Statement:

University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus