Manager Patient Business Services I - Sienna

UTHealth Houston Sienna Clinic is hiring a Manager Patient Business Services I to join their team of professionals to directly support and lead multiple administrative staff members. In this position, the Manager PBS will manage multiple in-baskets and work queues and support customer service and the ability to meet expectations through NRC surveys.

The ideal candidate will have:

- Prior management experience 
- Outpatient experience
- Experience in multispecialty settings 

 

What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.

Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:  

• 100% paid medical premiums for our full-time employees  
• Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year) 
• The longer you stay, the more vacation you’ll accrue! 
• Longevity Pay (Monthly payments after two years of service) 
• Build your future with our awesome retirement/pension plan! 

We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as... 

• Free financial and legal counseling 
• Free mental health counseling services 
• Gym membership discounts and access to wellness programs 
• Other employee discounts including entertainment, car rentals, cell phones, etc. 
• Resources for child and elder care 
• Plus many more! 

Position Summary:

Responsible for managing day-to-day operations including pre-registrations/verifications, registrations, reservations, financial counseling, and/or collection of third party and private receivables.

 

Position Key Accountabilities:

Develops a working knowledge of the patient population and physician relationships; builds business plans that meet the needs of our customers. Ensures operations are in line with the strategic business objectives of the facility.

Evaluates the performance level of the unit and individuals. Defines performance expectations, measurement tools and policy and processes. Supports the instruction of educational programs that promote staff competency.

Evaluates and provides recommendations for the staffing levels required to perform the functions of the unit. Allocates work assignments in a manner that improves customer service levels, increases productivity and net revenue in the facility.

May monitor quality improvement efforts and makes recommendations for change as necessary.

Works with peers to improve workflow and departmental processes.

Assists with the planning, development, and direction of capital expenditures, business objectives, departmental goals, and special projects.

Manages expenses as defined by the department budget and monitors cost reports, making adjustments as necessary to reconcile variances.

Leads in the preparation of departmental compliance with all regulatory requirements.

Assists in the development of policies and procedures.

May manage Human Resources activities for direct repots in regards to: recruiting and selection; hiring and termination, training, development, mentoring, counseling, performance evaluations, and salary planning. 

Performs other duties as assigned.

Certification/Skills:

Knowledge of business office, patient billing, or collection/ reimbursement procedures in a healthcare setting; proficient in MS Office with emphasis in Excel, 10-key and math.

 

Minimum Education:

Bachelor’s degree in Business, Finance, Accounting or Economics, or equivalent experience.

Minimum Experience:

Four years of experience.  Experience in a hospital or medical business office setting is preferred.  May substitute required experience with equivalent years of education beyond the minimum education requirement.

 

Physical Requirements:

Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.

Security Sensitive:

This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215

Residency Requirement:

Employees must permanently reside and work in the State of Texas.