Manager, Eye Center Clinic Operations - NCEENT

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION

NCEENT of North Durham - 4102 North Roxboro Street, Durham, NC

JOB SUMMARY

We are seeking a Manager, Eye Center Clinic Operations to manage and coordinate ophthalmic medical support staff and ophthalmic clinic service activities to achieve continuous and optimal patient care.

JOB DUTIES AND RESPONSIBILITIES

• Directly responsible for all personnel action including, but not limited to, hiring, performance, appraisals, promotions, vacation schedules and maintaining payroll timecards
• Maintain interface with MDs, patients and admin staff to provide information and to resolve problems related to clinic services
• Maintain interface liaison with professional medical staff and other personnel, faculty, and management in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment
• Enforces regulatory and compliance requirements (HIPAA, TJC, etc.)
• Communicate and model the values of DUHS/DHIP through orientation, development, mentoring, performance counseling and evaluation of staff.

JOB ELIGIBILITY REQUIREMENTS

• Work requires completion of Ophthalmic Technician and certification as a certified Ophthalmic Technician by Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).

• With COT/COMT certification: Work requires a minimum of 6 years of ophthalmology clinic technical support related experience, of which 2 years must be in a leadership capacity.
• Additionally, diverse knowledge of patient care and eye problems along with extensive knowledge of ophthalmic anatomy, physiology, and pharmaceuticals is also required.

• Certification by JCAHPO at one of the following levels: COT or COMT

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.