Manager, Enrollment Services (Remote)

The Manager, Enrollment Services role is a full-time employment opportunity. The position plays a crucial role in leading and coaching a team within Enrollment Services. The focus is on motivating, training, and developing team members to understand and implement departmental processes and procedures, ultimately delivering an exceptional new student experience. This role involves performance management, conducting annual evaluations, and ensuring team members provide quality and accurate advisement to prospective applicants while maintaining compliance. The Enrollment Manager is responsible for hosting team meetings, facilitating one-on-one development sessions, and ensuring staff adherence to schedules and timekeeping.

Duties & Responsibilities:

• Motivate Enrollment Services Advisors to achieve competencies and develop skill sets to provide a high level of student service

• Maintain consistency in the enrollment services process: contacting students, phone screen, interview, enrollment, orientations, and persistence

• Coach and manage a team that is focused on student service with emphasis on quality attempts, quality contacts, following pre-determined workflows, and relationship building.

• Coach and manage a team that is focused on student service, enrollment and retention best practices

• Set goals and monitor progress toward those goals. Define what success looks like.

• Ensure that the individuals on your team provide accurate advisement to prospective students

• Advisement must at all times be consistent with the academic catalogs, materials disseminated by the University and/or university websites

• Prepare and deliver corrective action in a timely manner as needed to the individuals you supervise

• Conduct annual and quarterly progress reports for Enrollment Services Advisor consistent with the University's evaluation processes and expectations

• Ensure that your actions and those on your team are in compliance with all company policies and procedures, Federal, State, and Local regulations, and Department of Education policies, related to the recruitment of students

• Strive for continuous improvement of the process with emphasis on quality and the student experience. Always look for a better way to accomplish the goals.

• Ensure adherence to staff shifts and schedules through proper use of technology, reporting tools and the telephony system

• Ensure that the individuals on your team complete all required training in a timely manner. Effectively manage resources as provided by the University

• Manage and ensure that the timekeeping requirements for individuals on your team are accurate and timely completed

• Ensure that the individuals on your team take appropriate meal and rest periods

• Completion of administrative duties are met in a timely and accurate fashion

• Maintain consistency in the inquiry portion of the admissions process while supporting other critical processes (enrollment, orientations, and retention)

• Work with Enrollment Services Advisors on prospective student issues, ensuring students are properly advised prior to their start date

• Coordinate a partnership with Student Inquiry, Student Services, Financial Services, and other internal departments to improve students' success rate

• Perform other duties as assigned

Knowledge, Skills, and Abilities:

• Demonstrated ability to coach and manage employees to achieve organizational objectives

• Excellent leadership and team building skills

• Strong written and oral communication skills

• Ability to interact effectively as a member of the team and work collaboratively with other departments

• Thrive in an environment where there are multiple priorities and changing assignments

• Building rapport through effective communication to develop relationships

• Expertise in MS Office Applications and other internal systems

• Industry and formal leadership experience

Minimum Qualifications:

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.

• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.

Preferred Qualifications:

• Prior management experience

• Knowledge of inquiry/application database - CampusVue, and Talisma

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.

Rate of Pay: $65,687 - $85,393

Compensation Type: Salary at 1.0 full-time equivalence (FTE)

Grade: 9

Compensation Guidance:

The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.  The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (https://talent.arizona.edu/sites/default/files/Applicant_Guide_to_Compensation.pdf) and our Total Rewards Calculator (https://hr.arizona.edu/employees-affiliates/compensation/total-rewards-calculator) .

Grade Range Minimum: $65,687

Grade Range Midpoint: $85,393

Grade Range Maximum: $105,099

Career Stream and Level: M1

Job Family: Student Contact Center Support

Job Function: Student Services

For more information regarding this position, please contact us at [email protected] .

UAGC shall, in all solicitations or advertisements for all employees placed by or on behalf of UAGC, state that all applicants who are qualified will receive consideration for employment without regard to sex, race, color, religion, sexual orientation, national origin, ancestry, citizenship, pregnancy, marital status, registered domestic partnership status, age, physical disability, mental disability, genetic information, gender identity, military or veteran status, service in the uniformed services, or any other consideration made unlawful by federal, state or local laws.

Where higher education meets technology – that’s The University of Arizona Global Campus. At UAGC, students discover relevant degree programs, innovative technology, and cherished tradition. UAGC offers associate, bachelor’s, and master’s online degree programs. The mission of UAGC is to provide high-quality, accessible, lower cost, and innovative, educational programs that meet the diverse needs of individuals pursuing advancement in their lives, professions, and communities. For more information, please visit www.uagc.edu , Facebook (https://www.facebook.com/UniversityOfArizonaGlobalCampus/) , Instagram (https://https://www.instagram.com/uazglobalcampus/) , LinkedIn (https://https://www.linkedin.com/company/university-of-arizona-global-campus/) or Twitter (https://www.twitter.com/UAZGlobalCampus) .