Manager - Athletics Ticketing

Eastern Washington University, United States

Updated: about 3 hours ago
Location: Cheney, WASHINGTON
Deadline: ;

Posting Details
Posting Details


Working Title Manager - Athletics Ticketing
Posting Number 2024042CP

Position Information


Classification Title Program Support Super 1
Classification Code 107P
RCW Exemption Criteria No Exemption
EWU Position Number C99351
CUPA Code No Match
FLSA Non-Exempt
Bargaining Unit BU 2
% Full Time 100
Salary / Wage Range CS - 41
Salary Information
 $42,288 (minimum) up to $56,352. Where the hired candidate will begin within this range is dependent on education, experience, and skills. 
Anticipated Start Date Position is available now
Term of Appointment 12 months per year
Location Cheney Campus
County Spokane
Project Description
Project Duration
Background Check Yes - Both
Responsible HR User Caren Lincoln
Responsible HR User Email address [email protected], [email protected]

Position Details


Job Summary
We are currently seeking skilled and team-oriented applicants for the following position: Ticket Manager (Program Support Supervisor 1) for Athletics.
The primary function of this position is to coordinate all ticket operations for EWU’s athletic programs which ticket for events. Specific duties will include updating season ticket sales brochures; updating website; processing telephone, mail, walk-up, and online ticket orders; printing tickets; handling daily deposits; creating daily cash reports; overseeing game day ticket operations; overseeing and documenting complimentary admissions; supervise game day ticket personnel; processing post-event ticket reconciliation and reporting; and other duties as assigned.
EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.
The salary for this position is $42,288 (minimum) up to $56,352. Where the hired candidate will begin within this range is dependent on education, experience, and skills.
In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 12 paid holidays per year and fringe benefits, such as tuition waiver for employees and eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/ .
EWU expands opportunities for personal transformation through excellence in learning.
About Eastern Washington University
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWU’s 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington’s second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor’s and master’s degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.
Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction , a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a ’22-’23 College of Distinction (CoD).
Money magazine recently named EWU as one of its Best Colleges in America 2023 .
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.
Diversity Statement
EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.
Conditions of Employment
  • Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Light lifting and physical labor required when assisting with game management operations.
  • Rules compliance is an important responsibility of this position. Employee shall support and comply with all applicable rules and regulations of the NCAA, the Big Sky Conference, and other established bodies that govern intercollegiate athletics and the University.
  • This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value, as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
  • All new employees must comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
  • This position is covered by the Washington Federation of State Employees’ Collective Bargaining Agreement:
    https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf
  • Upon hire you must complete required DEI, Hazing, Harassment and Title IX training, and other federal, state & university mandated trainings. You can access the online training at https://inside.ewu.edu/hr/training-resources/ or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources’ https://inside.ewu.edu/hr/training-resources/ .
Physical Demands
Contact Michael Brown in Human Resource Services at [email protected] to obtain a copy of the Essential Functions Analysis which will describe conditions of employment, such as physical demands.
Pre-Placement Physical No
Hearing Test No
Medical Monitoring Post Hire No
Protective Equipment
Required Qualifications
  • High School Diploma or GED
  • Three (3) years experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills, OR Bachelor’s Degree and one (1) year of experience working in a ticketing position or related area that required successful customer service, leadership and strong communication skills.
  • Proficient computer background with working knowledge of ticket computer systems.
  • Successful work experience that requires strong management, fiscal accountability and organizational skills.
  • Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.
Preferred Qualifications
  • Master’s Degree
  • One (1) year of experience in a ticket operations position at the NCAA Division I collegiate or professional sport level.
  • One (1) year experience working with Paciolan ticketing software.
  • One (1) year experience with priority points/annual fund operations.
Other Skills and Abilities
Work Schedule Type Regular
Work Schedule
Monday – Friday, 8:00 a.m. – 5:00 p.m.
Successful candidates must be able to work evenings/weekends on days of sporting events and other athletic special occasions. Attendance at all ticketed athletic events. Travel with team(s) on occasion. Proper notification will be given to employee per WFSE contract.
Posting Date 06/04/2024
Open Until Further Notice Yes
Closing Date
Screening to Begin Immediately
Special Instructions to Applicants
It is strongly recommended that you print a copy of these instructions and the position posting before you begin to complete the online application, as the instructions will not be viewable once you begin the application process.
Required documentation includes all of the items listed below.
1. Attach a detailed cover letter in which you explain how you meet each of the required qualifications [and preferred qualifications, if applicable]. It is preferred that you provide that information in a bulleted list or within a table within your cover letter.
2. Attach a chronological resume including work history and major duties, education, and any specialized training or skills related to the position. List at least 3 professional references including: names, titles, organization name, phone numbers, email addresses, and connection to you (these can be identical to the references listed on the application).
3. Complete the online application form and respond to the online questions, if applicable.
4. Diversity Response – As an equal opportunity employer with a multicultural staff and student population, we are interested in how your qualifications prepare you to work with diverse faculty, staff, and student populations representing various cultures and backgrounds that may be different from your own. You will be asked to attach a diversity response as part of the online application process: Please describe how you will apply an approach that is supportive to the diverse needs, including universal access, of our students, faculty, staff, and the public.
Application Types Accepted Application

Job Duties


% of Time 75
Responsibility / Duty
COORDINATE ATHLETIC TICKET SALES CAMPAIGN FOR ALL RELEVANT SPORTS.
  • Operate TicketsWest/Paciolan ticketing system to execute all ticket sales, process orders and maintain customer database while maintaining excellent relationship with the vendor.
  • Determine goals and objectives to most effectively maximize revenue for all EWU athletic season, group and single ticket sales.
  • Assist with pricing structure as well as development of sales brochures, other materials and ticket policies.
  • Provide excellent customer service to include addressing ticket concerns and investigating ticket problems/complaints.
  • Complete event reconciliation and make deposits in compliance with all EWU cash-handling policies and procedures.
  • Develop and deliver fiscal reports as determined and requested by Deputy AD for External Operations and/or Assistant AD for Business Operations.
  • Supervise, hire and assign work to student work force in support of ticket sales and game-day operations.
  • Responsible for updating, collecting, and presenting all attendance figures for all ticketed athletic events.
Essential Function Indicator Yes
% of Time 20
Responsibility / Duty
ASSIST IN THE COORDINATION OF ATHLETIC DEPARTMENT EVENTS AND ACTIVITIES.
  • Assist in the renewal of annual fund donations.
  • Execute priority assignment with Deputy AD for External Operations for annual fund donors for all athletic ticketed events.
  • Assist in planning and administration of selected special events sponsored by athletic department and other departmental activities as assigned by supervisor.
  • Assist in management for all athletic ticketed and fundraising events.
Essential Function Indicator Yes
% of Time 5
Responsibility / Duty
OTHER DUTIES AS ASSIGNED BY SUPERVISOR
  • Supervisor of temporary employees.
  • Other duties as assigned by Director of Athletics or designee.
Essential Function Indicator Yes

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