Mail and Receiving Services Operator I - OFMD

Position Summary
The Operations & Facilities Management Department at Washington University School of Medicine is dedicated to delivering a comprehensive range of services to support the medical campus, emphasizing customer satisfaction, efficiency, and sustainability.
We oversee maintenance and operations for 65 buildings, covering more than 10.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management. Notably, we are involved in the development and management of three new facilities, totaling over 1.5 million BGSF, slated to open by 2025.
Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.
Responsible for obtaining, processing, sorting, and distributing mail and/or packages to the campus and providing customer service. The primary focus may be in a mail room, on a shipping/receiving dock, or on operating a meter.

Job Description

Primary Duties & Responsibilities

• Work with campus partners such as USPS, FedEx, UPS, and Amazon, as well as campus departments to intake daily mail and/or packages. Accuracy, efficiency, and teamwork are all critical success factors as the volume is significant.
• Process intake for each item. Unload, scan, sort, and shelve packages for pickup, delivery to customers, or placement in lockers. Count and sort mail. Weigh, scan, and sort metered items.
• Process outgoing items by delivering mail and/or packages or locating and scanning each package that customers come to pick up. Carry a valid driver’s license at all times. Observe all posted speed limits and drive no faster than 10 MPH in areas where none are posted.
• Provide customer service to staff, faculty, and/or students who need help finding or mailing/shipping items. Verify proper identification, obtain signatures on handheld units, and upload signatures to the master database.
• Provide timely look-up functions for mail and/or packages using University and industry-specific software. Assist in maintaining accurate names and addresses in the mail forwarding system while complying with US Postal mail processing forwarding guidelines.
• Demonstrate safety protocols at all times and attend regular training.
• Perform other duties as assigned.

Working Conditions

Job Location/Working Conditions

• High noise environment.
• Exposure to moving machinery.
• Dust, dirt, grease, or other disagreeable elements.
• Ability to travel to various on- and off-campus locations.

Physical Effort

• Ability to lift and handle up to 70 pounds.
• Ability to walk, stand, and or bend for prolonged periods of time.

Equipment

• Heavy equipment (buffers, mowers, forklifts, etc.).
• Operate motor vehicle.

Preferred Qualifications

• Two years of experience working in a mail, shipping, or receiving center.
• Familiarity with the campus, culture, and mission.
• A Missouri Class E or Illinois Class D driver’s license may be required within the first two weeks of employment.
• Demonstrate basic computer knowledge, including emailing and using MS Word.
• Ability and desire to learn industry-specific software.
• Ability to use applicable equipment to log trackable envelopes and packages.
• Excellent customer service skills.
• Ability to interact well with students, parents, faculty, staff, and coworkers.
• Desire to work on continuous process improvements, optimize speed and efficiency in operation and minimize customer wait time.
• Excellent oral and written communication skills.

Required Qualifications

• High school diploma or equivalent high school certification.
• One year of prior experience working in a mail, shipping or receiving center, customer service, University operations, or similar role.
• Driver's license.
• Safe driving record. The University will check driving record approximately once per year. 

Grade
G04-H

Salary Range
$16.08 - $21.47 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ .

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected]  or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.