Library Technical Assistant

Library Technical Assistant

Georgia State University

University Library

Alpharetta

Located on six Georgia State University campuses throughout metro Atlanta, the University Library provides faculty and students with open, and inviting educational facilities and an active online experience.  As an integral part of the University community, the library welcomed more than 2 million visitors in the past year.  As a valued partner in student success, the library supports both teaching and research with extensive collections, innovative solutions, and outstanding assistance.  For additional information about the Georgia State University Library, visit library.gsu.edu.

The University Library is seeking to hire a full-time Library Technical Assistant at our Alpharetta campus. The scope of the responsibilities will include these essential duties but is not limited to the following:

Provide primary service desk coverage for the library’s daily operations, including basic circulation functions such as charging, discharging, and renewing library materials on Alma platform.
Regularly monitor and address library operation issues including supply replenishment, noise, trash, patron behavior/disruption, facilities, technology.
Record and track facility and technology issues from initial reporting to resolution.
Create and share campus operational statistics with Library Associate II.
Serve as primary on-site expert and reference point for circulation service and desk operations, including procedures, circulation policies/workflow, patron disputes/feedback and using Alma.
Process campus orders in PantherMart from submitting orders to delivery receipt.
Manage and maintain the campus course materials/reserves collection while serving as primary contact via faculty/campus departments for services related to course reserves.
Provide support to Technical Services with special projects including cancellations, updating holdings information (item types, item locations, and/or item policies).
Please Note: This position is located at our Alpharetta Campus at 3705 Brookside Pkwy, Alpharetta, Georgia 30022. Hours: Mon-Fri 8a-4:30p

Minimum Hiring Qualifications: 

High school diploma or GED and three years of library, customer service, or office experience. Supervisory or lead worker experience may be required for some positions.

Preferred Hiring Qualifications:

Prefer recent experience in a college or university library.
Familiarity with the use of computers in an office setting.
Knowledge of library circulation processes in an automated environment.
Strong organizational skills with an emphasis on accuracy and thoroughness.
Excellent problem solving and effective interpersonal skills.

1. A complete and accurate GSU application
2. Cover letter
3. Resume
4. Three Professional References