Learning Management Systems Coordinator

Details

Posted: 09-Apr-24

Location: USA - MA - Cambridge

Type: Full-time

Salary: Open

Categories:

Administrative/Support
Alumni Affairs
Staff/Administrative

Internal Number: 64848BR

Job Summary

Alumni Affairs and Development (AA&D)
Alumni Affairs and Development is a dedicated team supporting Harvard's advancement activity through front-line fundraising, alumni and volunteer engagement, technology, prospect management and research, business process, events, communications, and many other areas.
AA&D Resources
AA&D Resources encompasses teams that support all units across AA&D plus all schools and units across the University. AA&D Resources includes Technology and Support Services, Business Process and Operations, Alumni and Development Services (ADS), Administration and Finance, Events, Communications Creative Services, Research and Prospect Management, Human Resources, and the AA&D Talent Program.
This role is primarily responsible for administering AA&D's learning management system, the Harvard Training Portal (HTP), to advance continuous learning of the Alumni Affairs & Development (AA&D) office, and its many institution-wide stakeholders. As a member of the Talent Management team within AA&D, this position oversees the creation of courses within the HTP, distribution of course materials, allocation of credit for attendance, and reporting from the HTP portal. They will also actively administer the course calendar for AA&D Talent Management, monitor schedule conflicts, and maintain Talent Management's calendar on The Source (AA&D's intranet resource).
While not an exhaustive list, the target audiences served by this role include: the central AA&D team, University-wide AA&D colleagues, and University-wide AA&D application users.

Position Description

Administer Talent Management team-wide use of Harvard staff learning management system (currently the Harvard Training Portal).

• Create and maintain courses and classes for all delivery configurations.
• Manage class enrollments, cancellations, no-shows, etc.
  • Deliver class training materials to learners enrolled
  • Coordinate with Service Desk or others to determine and request access needed for learners in classes
  • Manage communication regarding pre-work or access to learners enrolled
  • Weekly production of, and subsequent updates to, email template used to contact learners registered for the following week's classes with pre-attendance details
• Maintain training records (ex: rosters, attendance lists)
• Maintain training course to rights identifiers crosswalk in USMART application
• Maintain class evaluation survey for suite of instructor-led trainings delivered by Talent Management
• Manage class report delivery to instructors and others as needed
• Troubleshoot LMS issues as they arise
• In partnership with the director, implement new LMS features, options, strategies
• In partnership with the director, produce quarterly learning program results reports (a/k/a Key Performance Indicators reporting – KPI)
• Maintain Source calendar with up-to-date information about learning opportunities
• Serve as session producer for instructor-led trainings facilitated over Zoom by talent management colleagues. This includes trouble-shooting technical issues, monitoring chat questions, and assisting the facilitator as needed.

Basic Qualifications

• High School Diploma
• 2 years of professional experience, preferably including administering a learning management system and/or registration database
• Advance experience (or similar advancement CRM) experience strongly preferred
• Experience providing support, especially regarding technology application(s)
• Ability to work nights/weekends/overtime as a part of annual reunions and spring alumni programs

Additional Qualifications and Skills

• Technical Proficiency: Demonstrates proficiency in using tools and applications and understands how those tools and applications are used to serve the work of AA&D. Learns and adapts to evolving and/or emerging technology solutions. Familiarity with HTML, CSS, and basic web technologies is preferred.
• Process orientation: Able to establish, evaluate, and amend processes and procedures that are broadly applicable. Establishes and maintains a big-picture perspective while managing specific details.
• Service Mindset: Possesses a client-focused mindset to help with a variety of challenges/troubleshooting. Remains flexible and owns problems through to resolution.
• Communication: Presents ideas or opinions clearly and succinctly in writing.
• Integrity and Trust: Sets and upholds high-quality standards by producing accurate, thorough, and professional work aligned with timing/deadline expectations.
• Innovation: Generates and voices creative ideas and combines ideas in unique ways. Develops solutions that address meaningful work issues, and effectively follows through on implementing those solutions.
• Continuous Learner: Takes active steps to learn new and advancing technologies and best practices within area of purview. Possesses technological savvy with a current and continually evolving technical skillset.

Additional Information

• This position requires a 3 month orientation and review period.
• Please include a cover letter with your application.

To learn more about the AA&D team, please visit our Careers site at https://alumni.harvard.edu/careers
To learn more about how Harvard supports diversity and inclusion throughout the University please visit the Office for Diversity, Inclusion & Belonging at https://dib.harvard.edu/ .
Accommodations: Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please let your recruiter know.
COVID 19 Vaccination Information: The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up to date on CDC-recommended vaccines.

Benefits

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