POSITION OBJECTIVE
The Lead Communications Officer/Police Dispatcher serves the various constituencies of the university in a manner that is consistent with the educational philosophy and principles of the institution. The primary objective of the position is to reduce the threat of physical harm, protect the physical assets of the university, and provide assistance and emergency response services as warranted.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS
Department: Contact with director, shift officer in command, security officers, fire technicians, information technology personnel, Public Safety Management and administrative staff. For emergency and non-emergency dispatch related information on a daily basis, via telephone and/or radio.
University: Contact with contractors, and other university departments on a daily basis, via telephone and/or radio.
External: Frequent communication with emergency response agencies, i.e. Cleveland Fire, Police and Emergency Medical Services, Cleveland Heights Fire, Police and Emergency Medical Services, University Circle Police, contractors, vendors, and visitors.
Students: Daily contact via telephone; on occasion face-to-face contact for lost and found items.
SUPERVISORY RESPONSIBILITY
Supervise 6 safe ride student communication officers. Train new staff.
QUALIFICATIONS
Experience: 3 to 5 years of related experience required; dispatch/communications experience preferred. Must pass a background investigation, including criminal history.
Education/Licensing/Certifications: High school education required; 2-year degree in law enforcement/ criminal justice preferred. Possess a valid Ohio operator’s license with no significant violations. Public Safety Telecommunicator I certified required at the time of or within 12 months of hire. Certification must be maintained throughout tenure. Emergency Medical Dispatcher certification by the International Academies of Emergency Dispatch preferred.
REQUIRED SKILLS
WORKING CONDITIONS
Office setting. The employee will need to be able to lift up to 25 lbs., bend/stoop kneel, push and pull. The employee will perform repetitive motion using computer mouse and keyboard to type.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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