ITSM Analyst/UKHC

University of Kentucky, United States

Updated: about 21 hours ago
Location: Lexington, KENTUCKY
Job Type: FullTime
Deadline: ;

Posting Details
Posting Details


Job Title ITSM Analyst/UKHC
Requisition Number RE44713
Working Title ITSM Analyst
Department Name H3997:EVPHA Information Technology
Work Location Lexington, KY
Grade Level 11
Salary Range $54,080-95,056/year
Type of Position Staff
Position Time Status Full-Time
Required Education

BS
Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience

3 yrs
Required License/Registration/Certification
None
Physical Requirements
This position will require sitting at a computer workstation for extended periods performing repetitive motions such as typing. Perform work in a sedentary position; report to meetings at different locations both on campus and off campus; travel outside the local area for training; and work successfully with a team and independently.
Shift
The expectation is primarily day shift Monday through Friday 8am-5pm, however as an exempt-level position, some evening, nights and weekends will be required as needed to perform job duties. This is a hybrid position.
Job Summary
The University of Kentucky’s Healthcare IT department at the University of Kentucky is currently searching for an ITSM Analyst to manage the enterprise-level ITSM platform, ServiceNow. Alongside platform administration, the role entails the development of modules for enterprise-wide use. As part of your responsibilities, you will oversee and enhance the Event Management module within ServiceNow, ensuring its smooth operation in monitoring and managing IT events and alerts. Moreover, you will actively contribute to the creation and upkeep of custom scripts, business rules, and integrations to improve the platform’s capabilities and address unique business requirements.
Skills / Knowledge / Abilities
The ideal candidate will have skills in MS Office Suite, Web Services/API, Object Oriented Programming.
Does this position have supervisory responsibilities? No
Preferred Education/Experience
Preferred candidate will have one or more years experience in ServiceNow administration.
Deadline to Apply 06/27/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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