POSITION OBJECTIVE
Working under general supervision, manage and support information technology resources, services, and systems for the faculty, staff, and students within the Health Education Campus (HEC) Samson Pavilion primarily and the Nursing Research Building periodically. This position will implement procedures to create and maintain an efficient, managed technical environment that provides high-quality services and proactively anticipates and addresses issues. This service-oriented position requires excellent customer service and a breadth of technical skills. The position works alongside other technicians, vendor employees and student employees providing high-quality technical services to a diverse user community. Although individual staff may develop specializations in the overall service portfolio, a level of cross training is also expected. This position will demand a highly effective communicator with superior organization and time management skills, driven, dependable and intrinsically motivated individual.
ESSENTIAL FUNCTIONS
NONESSENTIAL FUNCTIONS
CONTACTS
Department: Continuous contact with [U]Tech staff (collaborating and discussing IT best practices and university standards to stay compliant with IT procedures.
University: Daily contact with School of Medicine, School of Nursing (including researchers), School of Dental Medicine, and Cleveland Clinic Lerner College of Medicine faculty, staff, students, department administrators, and senior administration to advise regarding IT policies, practices, and procedures; acquire feedback and consult with senior administration. Contact is generally to maintain information flow between [U]Tech and clients and to facilitate issue resolution.
External: Frequent contact with vendors, contractors, and partners to fulfill project or service initiatives.
Students: Direct and continuous contact with students assisting them with IT or computer needs at the Tech Bar or in the classroom.
SUPERVISORY RESPONSIBILITY
May supervise student information technology workers May supervise work of project team members (when assigned as project lead). May ensure others comply with established standards.
QUALIFICATIONS
Experience/Education/Licensing: High school diploma and 5 to 8 years of demonstrated experience in related technical field OR an Associate degree in computer and/or related technical field and 4 years of experience OR Bachelor's degree in computer and/or related technical field. Computer A+ certification as well as Apple certification, highly desired. Valid Ohio driver’s license with a safe driving record.
REQUIRED SKILLS
WORKING CONDITIONS
General office environment. Frequent travel between facilities in various weather conditions. Occasional early morning, evening, or weekend hours may be required for special events, maintenance activities or projects. The employee may be required are to carry a cell phone, during and after their normal work hours, including weekends. Work requires the ability to lift up to 50 pounds. The position requires typing on a computer keyboard and using a computer mouse and a printer. The employee will drive a university vehicle while on the job. This position is eligible for the hybrid work program. When working remotely, the employee will be responsible to work in the HEC Zoom Support meeting room.
This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.
In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.
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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.
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