IT Technician 2-ITS Customer Tech Support

University of Tennessee, United States

Updated: 15 days ago
Location: Memphis, TENNESSEE

IT Technician 2-ITS Customer Tech Support - 24000000GN 



Description

 

Market Range: 06

Hiring Salary: $19.67/Hourly

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: Under the direction of assigned supervisor, the IT Technician 2 provides quality customer service to UTHSC students, faculty, and staff who need technical assistance. This position repairs UT Health Science Center computer equipment via phone, web portal, or walk-in to the Service Desk call Center. 

 

DUTIES AND RESPONSIBILITIES : 

  • Provides problem solving technical support via phone, email, or walk-in to all UTHSC students, faculty, and staff.
  • Uses remote access software to resolve problems on UTHSC computers in campus buildings/offices.
  • Documents all technical problems and assigns workflow to the appropriate individual in a timely manner.
  • Configures computing devices and installs software brought to the Service Desk.
  • Performs other related duties as assigned.
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    Qualifications

     

    MINIMUM REQUIREMENTS:  

    EDUCATION: Associate’s Degree. (TRANSCRIPT REQUIRED)

    EXPERIENCE: One (1) year of related work experience; OR Bachelor’s Degree in lieu of one (1) year experience. ( Associates Degree in Information Technology and one (1) year of job-related experience or job-related certificates are acceptable/preferred).

    KNOWLEDGE, SKILLS, AND ABILITIES:

    • Knowledge of Microsoft operating systems, Microsoft Office products, and Macintosh operating systems.
    • Excellent organizational and communication skills to communicate solutions to a variety of computer problems. 
     


    Job
      Information Technology - Technical 
    Primary Location
      US-Tennessee-Memphis 
    Organization
      Information Technology Services 
    Schedule
      Full-time 
    Campus/Institute  Memphis 
    Job Posting
      Mar 1, 2024, 2:33:14 PM 



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