IT System Administrator II (Learning Technologies Administrator II)

Fayetteville State University, United States

Updated: 1 day ago
Location: Fayetteville, NORTH CAROLINA
Deadline: ;

Position Information
Position Information


Position Title: IT System Administrator II (Learning Technologies Administrator II)
Working Title: Learning Technologies Administrator II
Position Number: 001322
Full-Time Or Part-Time: Full Time
Time Limited Position: No
Number of Vacancies: 1
Department: ITS
Posting Number: 0401664
SHRA/EHRA: EHRA (Non-Faculty)
Job Category: Professional
Hiring Range: Commensurate with Education and Experience
Overall Position Competency: Flat Rate
Description of primary duties and responsibilities:
Primary Purpose of the Organizational Unit:

The mission of Information University’s Services is to explore, implement, maintain, and support the uses of technology to achieve the University’s academic and administrative objectives effectively and efficiently as stated in the University’s strategic plan.
Primary Purpose of the Position:

The IT System Administrator II position is part of the team that manages a wide array of systems, which include both physical and virtual servers utilizing various operating systems, in addition to a cloud environment. Responsibilities include but are not limited to patching and maintaining servers and systems, monitoring servers, and other mission-critical systems, as well as documentation. The IT System Administrator II will identify and implement technological solutions with the goal of improving operation performance/efficiency. The IT System Admin II evaluates the current state of business technology resources and identifies new technologies, or upgrades/enhancements to existing technologies, that have the potential to improve business performance. Conducts cost/benefits and buy/build analysis, presents findings, and makes recommendations. Meets with end users to assess business objectives and define user needs. Ensures that technology is appropriately installed or configured and integrates with legacy solutions. In addition, the IT System Admin II will provide second-level response for incidents reported by ITS tier-one support and monitoring systems.
Description of Work Continued:
Operational Management -50%
  • Lead the administration and support of the University’s suite of learning technologies, including the Learning Management System (LMS), Learning Tools Integrations (LTIs), Lecture Capture / Video Management System, etc.
  • Identify opportunities for improvement and provide feedback to optimize workflows and improve system efficiency.
  • Develop and update standard operating procedures (SOPs) to ensure the consistent execution of system administration processes.
  • Ensure the integrity and security of enterprise data in accordance with business needs and best practices regarding privacy, security, and regulatory compliance.
  • Generate comprehensive system reports that offer insights into the usage patterns of learning technologies.


Technical Support / Engagement (35%)
  • Provide end-user technical support and technical training.
  • Respond to and document the resolution of service requests via the ITSM (IT Service Management System).
  • Draft learning technologies documentation to be shared via the IT Knowledge Base and other communication channels.
  • Represent ITS on committees to collect and provide feedback regarding the administration, support, and implementation of learning technologies.

Project Management & Planning (15%)
  • Serve as subject matter expert (SME) or project manager (PM) for learning technology implementation projects.
  • Use project management tools to track and update project progress.
  • Research and recommend new and emerging learning technologies and trends for implementation.
Minimum Education And Experience Requirements:
A master’s degree in computer science, computer information systems, and computer engineering or a closely related field with one to two years of experience OR a bachelor’s degree in computer science, computer information systems, computer engineering, or a closely related degree with two to four years of experience.
Knowledge, Skills And Abilities:
  • Curiosity and willingness to embrace and champion change.
  • Experience administering and supporting enterprise learning technologies (i.e., Canvas) or similar systems.
  • Demonstrated capacity to problem-solve and work autonomously.
  • Proven experience managing or coordinating projects.
  • Ability to clearly communicate with users of varying technical abilities.
  • Proven written and verbal communication skills.
Preferred Qualifications:
Proven written and verbal communication skills.
Experience in the development of Software Development Life Cycle and initiatives.
Experience working closely with a diverse customer base and managing customer expectations.
Experience managing cross-functional teams in a matrixed environment.
Experience managing implementation partners.
Resource management experience.
Demonstrated experience using Microsoft Project.
Special Instructions To Applicants:
Notice to Applicants
Please make sure that the work history listed on your application is identical to the work history listed on your resume. The application must be filled out completely, Do Not Use the phrase “see resume.”
Please list at least three (3) professional references to include a current supervisor. References will only be contact if you are selected for the position and with your permission.
Closing Date:
Open Until Filled: Yes
Additional Information for Applicants
All new employees are required to have listed credentials/degrees verified prior to employment. Transcripts should be provided for all earned degrees and/or the degree which is being used to satisfy credential/qualification requirements. Transcript requests are the responsibility of the candidate.
EEO Statement:
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable).
Fayetteville State University is committed to equality of educational opportunity and does not discriminate against applicants, students, or employees based on race, religion, color, national origin, sex, age, disabling condition, political affiliation or sexual orientation. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.
Veteran's Statement
Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.
Quick Link: https://jobs.uncfsu.edu/postings/25383

Similar Positions