IT Support Technologist

Posting Details
Position Information

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Position Title	IT Support Technologist
About this Opportunity	Unified Technology Support (UTS), a division of Information Technology at Ball State University, is seeking an IT Support Technologist with customer service skills and a strong background providing advanced technical support for technology resources including Windows and macOS computers, mobile devices, networks, and software applications with an emphasis on troubleshooting, maintenance, and system integration. The person filling this role should expect to support a wide range of campus technologies within multiple departments and/or buildings on the Ball State University Campus. This role will also provide support one half-day per week during a Technology HelpDesk shift, where they will assist clients via phone, web tickets, and online chats.
Our Statement on Inclusiveness	At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define ‘inclusiveness’ as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’ As such, this value incorporates a commitment to inclusive excellence and freedom of expression.
Benefits and Community	Ball State University offers an excellent benefits package for eligible positions. Click here to explore options. Affordable Healthcare Retirement Tuition Remission (For eligible employees, their dependents, and spouse) Paid Parental Leave Professional Development
Live Near Your Work - If you are considering living near the Ball State area, please visit the following link to learn more about relocation and living in east central Indiana:	https://www.bsu.edu/about/live-near-your-work
FLSA	Administrative Exemption
Hrs/Week	40
Length of Assignment	Full-Time At-Will
Position Function	Provide leadership, management, and support of microcomputers and network connections that are crucial to the information flow of the university, including installation, maintenance, problem resolution, and systems integration for hardware and software; support faculty and staff with all aspects of computing for the classroom.
Minimum Education	Bachelor’s degree from an accredited college or university by date of appointment. Or, in lieu of a Bachelor’s degree: Associate’s degree plus an additional combination of education or experience in IT equivalent to two years, or High school diploma or GED plus an additional combination of education or experience in IT equivalent to four years.
Minimum Experience	At least two years of experience working with PCs/networks—installations, system configuration, troubleshooting, and networking; in-depth knowledge of various computer platforms—Windows and MacOS.
Minimum Other	Effective oral and written communication skills.
Authorization to work in the US	Candidates for searches must have current authorization to be employed in the U.S. without employer sponsorship.
Preferred Education	Bachelor’s degree in applied technology, computer science, MIS, or related area.
Preferred Experience	Three or more years of experience working with PC/networks in higher education or related area; experience with computer imaging; supervisory experience.
Preferred Other	Excellent organizational and analytical skills; excellent interpersonal skills.
Pre-Employment Screening	Requires successful completion of a background check.
Position Title(s) Supervised	Student(s)
Required Certifications
EEO Statement	Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.
About Ball State University	Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master’s, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.
There's more to discover IN Indiana! Visit the following link to learn more:	IN Indiana
Department	Unified Technology Support:120020
Department Information	The minimum salary for this position is $50,000.
Department Email or Phone Number	765-285-1517

Duties & Responsibilities

Ranking	1
Job Duty	Provide microcomputer support and direction for university faculty and staff, which includes system analysis, development, programming, and equipment consultation to maintain core university functions and critical systems; establish university faculty and staff computing needs; provide advanced system specifications. Act as a primary support contact for, but not limited to, the College of Health.

Ranking	2
Job Duty	Provide management and support for university local area network servers; maintain preventative maintenance techniques for hardware, servers, and peripheral equipment; ensure connectivity to the network at all times.

Ranking	3
Job Duty	Contribute and provide technical content to UTS/university knowledge base; examine current trends; prepare procedures for complex technical repairs and inquiries; document technical information for internal and campus-wide use.

Ranking	4
Job Duty	Provide instructional technology support for university faculty labs and classrooms to support their academic mission; address principal computing operations, including encompass design, evaluation, modification of computer set-ups, system analysis, and critical system recommendation.

Ranking	5
Job Duty	Provide university computer lab support, including maintenance and troubleshooting; support planning strategy.

Ranking	6
Job Duty	Provide Technology HelpDesk support with hardware, software, and networking problem resolutions; perform research, analysis, and evaluation of technologies supported on campus.

Ranking	7
Job Duty	Consult with university personnel to investigate, evaluate, recommend and specify purchases and configurations for microcomputer and local area network installations for university departments.

Ranking	8
Job Duty	Manage university client and server network connections, including plan, install, and maintain; problem resolution of hardware, software, wiring and hubs; administer the network connection information system.

Ranking	9
Job Duty	Plan, prepare, design and teach formal training courses on microcomputer applications and operating systems; provide ad hoc training as needed.

Ranking	10
Job Duty	Interview, hire, supervise, and train student consultants on hardware and software topics; assign workflow to student consultants.

Ranking	11
Job Duty	Coordinate with Information Technology Services (ITS) management regarding development, policy, and procedure specifications for implementation and use of local area networks, microcomputers and their interconnections.

Ranking	12
Job Duty	Research and evaluate emerging computer technologies; maintain current knowledge of hardware, software and communications techniques, including knowledge of technical conferences and activities focused on micro computing and networking developments.

Ranking	13
Job Duty	Serve on project teams.

Ranking	14
Job Duty	Perform other related duties as assigned.

Posting Detail Information

Posting Number	202401516P
Number of Vacancies	1
Desired Start Date	05/06/2024
Position End Date (if temporary)
Open Date	03/26/2024
Applications Accepted Through Date	04/16/2024
Open Until Filled	No
Information regarding transcripts	The option to upload transcripts is available. Original, official transcripts showing the highest related degree earned is required at the time of hire (even if obtained at BSU). Degree verification will be conducted.
Special Instructions Summary
Information for Applications Requiring a Cover Letter	In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University’s enduring values , including inclusiveness, which we define as a commitment ‘to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.’