IT Support Technician-VTTI

The IT Support Technician role involves supporting the day-to-day onsite information technology needs of designated departments within the Virginia Tech Transportation Institute with approximately 400+ computers, servers, and end users.

This position will support users with a broad range of technical skill including developers, analysts, researchers, and administrative staff.

Support comprises hands on technical assistance with users’ devices and applications and training in the use of VTTI resources like Software Center, compute clusters, Microsoft Teams, and databases.

Common tasks will include installing software for users, provisioning/re-provisioning desktops/laptops, troubleshooting applications, and helping users understand complex problems.

The position will work closely with system administrators and other IT staff in developing and implementing IT policies, responding to security, networking, storage, and other incidents, and improving the quality of IT services.

Because VTTI’s research and IT requirements push the boundaries of technology the candidate will need to find solutions to unique problems that require inventive solutions.

A good candidate will be a creative problem solver, have a passion for helping users with technology, and above all have a strong customer experience focus.