IT Support Assistant

We are seeking a responsible, self-motivated students to join the University of New Mexico Comprehensive Cancer Center (CRTC) Information Services team to provide onsite IT services, respond to e-mail inquiries, sort and process work tickets, and complete routine IT tasks. The successful candidate will be assigned to work directly with local onsite IT staff to resolve technology issues in various clinical, administrative, and research departments.

DUTIES AND RESPONSIBILITIES: 

• Available up to 40 hours per week during Summer break, up to 28 hours per week during Fall and Spring semester, ideally between 8am and 6pm Monday thru Friday; 10:30am-3:30pm Saturday and Sunday, subject to change. 

Current Summer (2024) Work Schedule needed:

Saturday – 10:30am – 3:30pm

Sunday – 10:30am – 3:30pm

Monday – 8am – 4pm (30 min break)

Tuesday – 8am – 4pm (30 min break)

Wednesday – OFF

Thursday – OFF

Friday – 8am – 4pm (30 min break)

• Plays an integral role as front-line staff in the IT support operations of the CRTC by responding to and troubleshooting by email, online, and in-person inquiries
• Under the direction of IT staff, configures, upgrades and resolve computers, printers, and other UNM owned device issues used by faculty, staff, and students
• Provides in-the-field assistance to users with various computer hardware and software issues
• Utilizes a central ticketing system to resolve issues and communicate with end users and colleagues
• Assists in maintaining inventory of equipment and supplies
• Provides audio visual assistance to faculty, staff, and students in various conference room settings
• Other duties as assigned and relevant to the success of CRTC Information Services

MINIMUM QUALIFICATIONS:

• Exceptional communication and customer service skills with a strong work ethic
• Knowledge of Microsoft software and services (including operating systems and productivity software such as Microsoft Office)
• Ability to evaluate and solve information technology problems
• Ability to provide technical guidance to end users
• Aptitude for configuring, troubleshooting, and repairing UNM owned computer hardware 

WORKING CONDITIONS AND PHYSICAL EFFORT: 

• Work is normally performed in a typical interior/office work environment
• Appropriate office attire required
• Limited physical effort required (lifting up to 50 lbs)
• Limited exposure to physical risk

Equivalencies not found for this position

• Healthcare clinical systems experience
• Strong analytical skills to help faculty, staff and students resolve technical problems
• Ability to work independently after training is complete
• Must have a general knowledge of audio-visual equipment (LCD projectors and laptop connectivity)
• Aptitude to investigate and resolve problems and/or repair equipment as specified by workorders

·         Genuine interest in information technologies and ability to manage the rapid pace of change that comes with that industry

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.