IT Support Assistant

The University of Maryland, Baltimore (UMB) Center for Information Technology Services (CITS) - Operations has an exciting opportunity for an IT Support Assistant, who under direct supervision, assists clients in the use of computer hardware, software, and network services.

The Center for Information Technology Services (CITS) is the central information technology organization for UMB. Our mission and focus is to treat UMB students, faculty, staff, colleagues, and co-workers as treasured customers. Excellence in service to the UMB community is our challenge and responsibility. The selected incumbent in this position will perform duties that support the department's mission.

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development. Contingent Category II staff receive a generous leave package that includes over 2 weeks of vacation each year, paid holidays, sick time, and time for community service; subsidized comprehensive health insurance and supplemental retirement options; professional learning and development programs; limited tuition remission for employees enrolled at UMB; life insurance and long-term disability; and flexible work schedules and teleworking options (if applicable per job).

PRIMARY DUTIES

• Resolves or redirects questions which are hardware, software, or network related.
• Receives training and assistance in computer applications such as writing simple programs, testing, debugging, and documenting.
• Conducts basic information technology courses in a classroom setting. Ensures that the necessary training materials and support equipment are available and functioning properly.
• Ensures that hardware, software, and peripherals are properly configured and fully operational.
• Maintains and distributes software documentation, reference manuals and training guides.
• Installs and updates software.
• Performs standard preventive maintenance on computers and peripherals.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.