IT SERVICE DESK TECHNICIAN (COMPUTER SUPPORT TECHNICIAN 2)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

The School of Dentistry information technology team supports and advances the use of immerging technology in the clinical, academic, administrative and research areas of the school. We collaborate in a fast-paced intellectually challenging environment and advance the IT mission by encouraging new innovative ideas and solutions.

Under general direction of the University of Washington School of Dentistry (SoD) Director of Information Technology, the IT Service Desk Technician supports the operation of the School of Dentistry’s service desk, which is an integral part of a complex networked computing environment designed to meet the School’s current and emerging IT needs. The UW SoD service desk is the main interface for students, faculty, staff, and other affiliates who are seeking technical assistance with a wide range of administrative, clinical, research, and learning technologies. This position represents the IT service desk in a professional manner and models best IT practices of the school.  It is important to us that all of our employees to feel valued, respected and included. Thus, we are very committed to the principles of diversity, equity, and inclusion. This collaborative style helps us to utilize a team oriented approach as we work together to delight our patients.

The Service Desk Technician (Computer Support Technician 2 (NE S SEIU 925 Non Supv)) consults, triages, analyzes, and resolves technical problems and requests for faculty, staff and students, advises management regarding trends, planning, and capacity, provides excellent client services and support, and helps maintain a professional, secure and friendly environment that is conducive to advancing education and patient care. They are responsible for resolving technical problems relating to workstations, peripherals, and the use of clinical and networked systems. This position works closely with the IT Director, Technical Program Manager, customers, and other support staff in a large scale, distributed computing environment. By providing timely technical support, they play a key role in supporting the on-going mission and strategic plan of the School of Dentistry. This position supports the Dean, faculty, staff and students by maintaining a reliable, secure, HIPAA and FERPA compliant computing environment.

DUTIES AND RESPONSIBILITIES
Key Responsibilities :